---
description: Side-by-side comparison of LiveAgent vs ZIWO. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs ZIWO Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [LiveAgent \<span\>vs\</span\> ZIWO](https://www.capterra.com.sg/compare/102188/171265/liveagent/vs/ziwo)

# Compare LiveAgent vs ZIWO

Canonical: https://www.capterra.com.sg/compare/102188/171265/liveagent/vs/ziwo

> Detailed comparison between LiveAgent and ZIWO. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | ZIWO |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1781 | 108 |
| **Starting Price** | US$15.00 | US$40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### ZIWO

ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC.

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Employee Activity Monitoring
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

### ZIWO

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Employee Activity Monitoring
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View ZIWO Profile](https://www.capterra.com.sg/software/171265/ziwo)
- [View Original Comparison](https://www.capterra.com.sg/compare/102188/171265/liveagent/vs/ziwo)

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