---
description: Side-by-side comparison of LiveAgent vs Trakdesk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Trakdesk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Trakdesk](https://www.capterra.com.sg/compare/102188/150996/liveagent/vs/trakdesk)

# Compare LiveAgent vs Trakdesk

Canonical: https://www.capterra.com.sg/compare/102188/150996/liveagent/vs/trakdesk

> Detailed comparison between LiveAgent and Trakdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Trakdesk |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 12 |
| **Starting Price** | US$15.00 | US$11.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Trakdesk

Trakdesk is a help desk softward designed around a stremlined ticketing system and customer experience.A gamification option allows for competition among employees to reach various performance goals.

## Key features

### LiveAgent

- Alerts/Escalation
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reports
- Email Monitoring
- Knowledge Base Management
- Lead Management
- Macros/Templated Responses
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Transfers/Routing

### Trakdesk

- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View Trakdesk Profile](https://www.capterra.com.sg/software/150996/trakdesk)
- [View Original Comparison](https://www.capterra.com.sg/compare/102188/150996/liveagent/vs/trakdesk)

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