LiveAgent vs Nextiva Call Center

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Who Uses This Software?

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.
Any business looking for a feature rich, easy-to-use platform.
Pricing

Starting Price

US$15.00/month
US$50.00/month

Free Trial

  • Yes
  • No

Free Version

  • No
  • No

Details

No contracts. Fair usage month-to-month billing policy.
Not provided by vendor
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Call recording
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Outbound Call Center
  • Real-time Chat
  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Call recording
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Outbound Call Center
  • Real-time Chat
Ratings

Overall

4.7/5
4.4/5

Ease of Use

4.5/5
4.3/5

Customer Service

4.7/5
4.3/5

Features & Functionality

4.5/5
4.4/5

Value for Money

4.6/5
4.4/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars