---
description: Side-by-side comparison of LiveAgent vs BOSSDesk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs BOSSDesk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> BOSSDesk](https://www.capterra.com.sg/compare/102188/144825/liveagent/vs/boss-solutions)

# Compare LiveAgent vs BOSSDesk

Canonical: https://www.capterra.com.sg/compare/102188/144825/liveagent/vs/boss-solutions

> Detailed comparison between LiveAgent and BOSSDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | BOSSDesk |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 139 |
| **Starting Price** | US$15.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### BOSSDesk

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

## Key features

### LiveAgent

- API
- Activity Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Task Automation

### BOSSDesk

- API
- Activity Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Task Automation

## Links

- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View BOSSDesk Profile](https://www.capterra.com.sg/software/144825/boss-solutions)
- [View Original Comparison](https://www.capterra.com.sg/compare/102188/144825/liveagent/vs/boss-solutions)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs BOSSDesk Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of LiveAgent vs BOSSDesk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/102188/144825/liveagent/vs/boss-solutions","about":[{"@id":"https://www.capterra.com.sg/software/102188/liveagent#software"},{"@id":"https://www.capterra.com.sg/software/144825/boss-solutions#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/102188/144825/liveagent/vs/boss-solutions#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/102188/144825/liveagent/vs/boss-solutions#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"BOSSDesk","description":"BOSSDesk is your all-in-one ITSM and Help Desk solution, now turbocharged with BOSSDesk AI for unprecedented efficiency. Available across Cloud, On-Premise, and mobile, this user-friendly platform enhances IT operations with AI-powered automation, optimized ticket management, and asset tracking. The Service Catalog and self-service portal empower users to manage incidents, problems, and HR onboarding autonomously, while BOSSDesk AI provides technicians with real-time recommendations, automated categorization, and proactive insights to resolve issues faster. \n\nITIL-aligned for best practices, BOSSDesk also supports cross-departmental needs like facilities and change management. Elevate your service delivery, improve response times, and reduce manual effort with BOSSDesk—a smart choice for modern IT teams. Experience the next generation of IT service with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eed6d1e1-4cad-4113-a377-00f21551f701.png","url":"https://www.capterra.com.sg/software/144825/boss-solutions","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/144825/boss-solutions#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":139},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs BOSSDesk","position":3,"item":"https://www.capterra.com.sg/compare/102188/144825/liveagent/vs/boss-solutions","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/compare/102188/144825/liveagent/vs/boss-solutions#breadcrumblist"}]}
</script>