---
description: Side-by-side comparison of LiveAgent vs ALVAO Service Desk. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs ALVAO Service Desk Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> ALVAO Service Desk](https://www.capterra.com.sg/compare/102188/143589/liveagent/vs/alvao-service-desk)

# Compare LiveAgent vs ALVAO Service Desk

Canonical: https://www.capterra.com.sg/compare/102188/143589/liveagent/vs/alvao-service-desk

> Detailed comparison between LiveAgent and ALVAO Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | ALVAO Service Desk |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1789 | 29 |
| **Starting Price** | US$15.00 | US$36.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### ALVAO Service Desk

We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- Audit Trail
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Reminders
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### ALVAO Service Desk

- API
- Activity Tracking
- Analytics
- Audit Trail
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Reminders
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View ALVAO Service Desk Profile](https://www.capterra.com.sg/software/143589/alvao-service-desk)
- [View Original Comparison](https://www.capterra.com.sg/compare/102188/143589/liveagent/vs/alvao-service-desk)

-----

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