---
description: Side-by-side comparison of LiveAgent vs Deskpro. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Deskpro Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Deskpro](https://www.capterra.com.sg/compare/102188/127288/liveagent/vs/deskpro)

# Compare LiveAgent vs Deskpro

Canonical: https://www.capterra.com.sg/compare/102188/127288/liveagent/vs/deskpro

> Detailed comparison between LiveAgent and Deskpro. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Deskpro |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1789 | 38 |
| **Starting Price** | US$15.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Deskpro

Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.

## Key features

### LiveAgent

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Deskpro

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View Deskpro Profile](https://www.capterra.com.sg/software/127288/deskpro)
- [View Original Comparison](https://www.capterra.com.sg/compare/102188/127288/liveagent/vs/deskpro)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Deskpro Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of LiveAgent vs Deskpro. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/102188/127288/liveagent/vs/deskpro","about":[{"@id":"https://www.capterra.com.sg/software/102188/liveagent#software"},{"@id":"https://www.capterra.com.sg/software/127288/deskpro#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/102188/127288/liveagent/vs/deskpro#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/102188/127288/liveagent/vs/deskpro#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/102188/liveagent#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Deskpro","description":"Deskpro is the secure, AI help desk platform that unifies every support channel: email, chat, phone, social and notable brands like Slack and MS Teams. For over 20 years, industry leaders like Apple, Garmin, Brown University, the NHS, and Bitdefender have trusted Deskpro to power their support \n\nWith powerful automation, advanced reporting, and self-service tools, Deskpro helps support teams cut workloads, work more efficiently, and deliver memorable customer experiences at scale. Choose how you use Deskpro — in the cloud, on-premise, or in a private cloud — to get the control, reliability, and innovation to keep support running smoothly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7a1ca433-152f-4a92-b8d7-5580a477a993.png","url":"https://www.capterra.com.sg/software/127288/deskpro","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/127288/deskpro#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":38,"ratingValue":4.6},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/102188/127288/liveagent/vs/deskpro#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Deskpro","position":3,"item":"https://www.capterra.com.sg/compare/102188/127288/liveagent/vs/deskpro","@type":"ListItem"}]}]}
</script>