---
description: Side-by-side comparison of LiveAgent vs monday service. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs monday service Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> monday service](https://www.capterra.com.sg/compare/102188/1069948/liveagent/vs/monday-service)

# Compare LiveAgent vs monday service

Canonical: https://www.capterra.com.sg/compare/102188/1069948/liveagent/vs/monday-service

> Detailed comparison between LiveAgent and monday service. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | monday service |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1789 | 111 |
| **Starting Price** | US$15.00 | US$31.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### monday service

monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Communication
- Customizable Reports
- Dashboard
- Help Desk Management
- Inbox Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Workflow Management

### monday service

- API
- Activity Tracking
- Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Communication
- Customizable Reports
- Dashboard
- Help Desk Management
- Inbox Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View monday service Profile](https://www.capterra.com.sg/software/1069948/monday-service)
- [View Original Comparison](https://www.capterra.com.sg/compare/102188/1069948/liveagent/vs/monday-service)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs monday service Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of LiveAgent vs monday service. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/102188/1069948/liveagent/vs/monday-service","about":[{"@id":"https://www.capterra.com.sg/software/102188/liveagent#software"},{"@id":"https://www.capterra.com.sg/software/1069948/monday-service#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/102188/1069948/liveagent/vs/monday-service#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/102188/1069948/liveagent/vs/monday-service#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/102188/liveagent#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"monday service","description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity.\n\nWith built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.\n\nAt the core of monday service is the Agents Workforce - an AI-powered service workforce made up of specialized agents that autonomously resolve requests and take action across the organization, while teams remain firmly in control. Built natively on the monday.com platform, agents use ticket history, organizational knowledge, and live business context to deliver accurate, policy-aligned service from day one.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/162bdd71-82c5-44dc-b483-04fe006209cf.png","url":"https://www.capterra.com.sg/software/1069948/monday-service","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/1069948/monday-service#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":111,"ratingValue":4.6},"offers":{"price":"31","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/102188/1069948/liveagent/vs/monday-service#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs monday service","position":3,"item":"https://www.capterra.com.sg/compare/102188/1069948/liveagent/vs/monday-service","@type":"ListItem"}]}]}
</script>