---
description: Side-by-side comparison of SMART Service Desk vs LiveAgent. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMART Service Desk vs LiveAgent Comparison - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SMART Service Desk \<span\>vs\</span\> LiveAgent](https://www.capterra.com.sg/compare/100670/102188/smart-service-desk-itsm/vs/liveagent)

# Compare SMART Service Desk vs LiveAgent

Canonical: https://www.capterra.com.sg/compare/100670/102188/smart-service-desk-itsm/vs/liveagent

> Detailed comparison between SMART Service Desk and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SMART Service Desk | LiveAgent |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 31 | 1789 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### SMART Service Desk

Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

## Key features

### SMART Service Desk

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Change Management
- Customizable Branding
- Email Management
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### LiveAgent

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Change Management
- Customizable Branding
- Email Management
- Email Monitoring
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Natural Language Processing
- Problem Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SMART Service Desk Profile](https://www.capterra.com.sg/software/100670/smart-service-desk-itsm)
- [View LiveAgent Profile](https://www.capterra.com.sg/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.com.sg/compare/100670/102188/smart-service-desk-itsm/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SMART Service Desk vs LiveAgent Comparison - Capterra Singapore 2026","description":"Side-by-side comparison of SMART Service Desk vs LiveAgent. Learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Singapore.","url":"https://www.capterra.com.sg/compare/100670/102188/smart-service-desk-itsm/vs/liveagent","about":[{"@id":"https://www.capterra.com.sg/software/100670/smart-service-desk-itsm#software"},{"@id":"https://www.capterra.com.sg/software/102188/liveagent#software"}],"breadcrumb":{"@id":"https://www.capterra.com.sg/compare/100670/102188/smart-service-desk-itsm/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/compare/100670/102188/smart-service-desk-itsm/vs/liveagent#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"SMART Service Desk","description":"We offer cost effective, Multi-lingual (English, French, Spanish, Turkish &amp; Arabic), Integrated IT Service Management, Governance &amp; Risk Management and Help Desk solutions. With SMART Suite your organization will be up &amp; running within days.\n\nA comprehensive IT Service Management Tool based on ITIL framework  Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function.  Also includes modules for complete service lifecycle","url":"https://www.capterra.com.sg/software/100670/smart-service-desk-itsm","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/100670/smart-service-desk-itsm#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":31,"ratingValue":4.7},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/102188/liveagent#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/compare/100670/102188/smart-service-desk-itsm/vs/liveagent#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"SMART Service Desk vs LiveAgent","position":3,"item":"https://www.capterra.com.sg/compare/100670/102188/smart-service-desk-itsm/vs/liveagent","@type":"ListItem"}]}]}
</script>