---
description: Get detailed information about Genesys Cloud CX and how it can help you meet your business needs. Learn more about Genesys Cloud CX price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) > [Genesys Cloud CX Alternatives](https://www.capterra.com.sg/alternatives/21409/genesys-cloud)

# Alternatives to Genesys Cloud CX

Canonical: https://www.capterra.com.sg/alternatives/21409/genesys-cloud

> Explore the top alternatives to Genesys Cloud CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Ringover** — 4.7/5 (890 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.com.sg/software/169627/ringover)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/169627/genesys-cloud/vs/ringover)
2. **Convoso** — 4.5/5 (395 reviews) — Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today.
   - [View profile](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/76768/genesys-cloud/vs/cloud-predictive-dialer)
3. **DialedIn CCaaS** — 4.8/5 (335 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
   - [View profile](https://www.capterra.com.sg/software/29589/callcenternow)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/29589/genesys-cloud/vs/callcenternow)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/102188/genesys-cloud/vs/liveagent)
5. **Readymode** — 4.6/5 (145 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
   - [View profile](https://www.capterra.com.sg/software/136728/Readymode)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/136728/genesys-cloud/vs/Readymode)
6. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/164283/genesys-cloud/vs/zendesk)
7. **Nextiva** — 4.6/5 (919 reviews) — Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email.
   - [View profile](https://www.capterra.com.sg/software/175788/nextiva)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/175788/genesys-cloud/vs/nextiva)
8. **Five9** — 4.2/5 (487 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
   - [View profile](https://www.capterra.com.sg/software/132405/five9)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/132405/genesys-cloud/vs/five9)
9. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
   - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/134775/genesys-cloud/vs/incontact-call-center-software)
10. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
    - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
    - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/124981/genesys-cloud/vs/freshdesk)
11. **CallHippo** — 4.4/5 (693 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
    - [View profile](https://www.capterra.com.sg/software/159578/callhippo)
    - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/159578/genesys-cloud/vs/callhippo)
12. **Bitrix24** — 4.2/5 (1005 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
    - [View profile](https://www.capterra.com.sg/software/113540/bitrix24)
    - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/113540/genesys-cloud/vs/bitrix24)
13. **Zoho Desk** — 4.5/5 (2216 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
    - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
    - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/169505/genesys-cloud/vs/zoho-desk)
14. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
    - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
    - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/136189/genesys-cloud/vs/salesforce)
15. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience \& customer outcomes.
    - [View profile](https://www.capterra.com.sg/software/110588/calabrio-one-suite)
    - [Compare vs Genesys Cloud CX](https://www.capterra.com.sg/compare/21409/110588/genesys-cloud/vs/calabrio-one-suite)

## Related Categories

- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software)
- [Auto Dialer Software](https://www.capterra.com.sg/directory/30999/auto-dialer/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/21409/genesys-cloud)
- [View Product Profile](https://www.capterra.com.sg/software/21409/genesys-cloud)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/21409/genesys-cloud> |
| de-AT | <https://www.capterra.at/alternatives/21409/genesys-cloud> |
| de-CH | <https://www.capterra.ch/alternatives/21409/genesys-cloud> |
| en | <https://www.capterra.com/p/179417/Genesys-Cloud/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/21409/genesys-cloud> |
| en-AU | <https://www.capterra.com.au/alternatives/21409/genesys-cloud> |
| en-CA | <https://www.capterra.ca/alternatives/21409/genesys-cloud> |
| en-GB | <https://www.capterra.co.uk/alternatives/21409/genesys-cloud> |
| en-IE | <https://www.capterra.ie/alternatives/21409/genesys-cloud> |
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| en-IN | <https://www.capterra.in/alternatives/21409/genesys-cloud> |
| en-NZ | <https://www.capterra.co.nz/alternatives/21409/genesys-cloud> |
| en-SG | <https://www.capterra.com.sg/alternatives/21409/genesys-cloud> |
| en-ZA | <https://www.capterra.co.za/alternatives/21409/genesys-cloud> |
| es | <https://www.capterra.es/alternatives/21409/genesys-cloud> |
| es-AR | <https://www.capterra.com.ar/alternatives/21409/genesys-cloud> |
| es-CL | <https://www.capterra.cl/alternatives/21409/genesys-cloud> |
| es-CO | <https://www.capterra.co/alternatives/21409/genesys-cloud> |
| es-CR | <https://www.capterra.co.cr/alternatives/21409/genesys-cloud> |
| es-DO | <https://www.capterra.do/alternatives/21409/genesys-cloud> |
| es-EC | <https://www.capterra.ec/alternatives/21409/genesys-cloud> |
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| fr | <https://www.capterra.fr/alternatives/21409/genesys-cloud> |
| fr-BE | <https://fr.capterra.be/alternatives/21409/genesys-cloud> |
| fr-CA | <https://fr.capterra.ca/alternatives/21409/genesys-cloud> |
| fr-LU | <https://www.capterra.lu/alternatives/21409/genesys-cloud> |
| it | <https://www.capterra.it/alternatives/21409/genesys-cloud> |
| ja | <https://www.capterra.jp/alternatives/21409/genesys-cloud> |
| ko | <https://www.capterra.co.kr/alternatives/21409/genesys-cloud> |
| nb | <https://www.capterra.no/alternatives/21409/genesys-cloud> |
| nl | <https://www.capterra.nl/alternatives/21409/genesys-cloud> |
| nl-BE | <https://www.capterra.be/alternatives/21409/genesys-cloud> |
| pl | <https://www.capterra.pl/alternatives/21409/genesys-cloud> |
| pt | <https://www.capterra.com.br/alternatives/21409/genesys-cloud> |
| pt-PT | <https://www.capterra.pt/alternatives/21409/genesys-cloud> |
| sv | <https://www.capterra.se/alternatives/21409/genesys-cloud> |

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