---
description: Get detailed information about Dynamics 365 Customer Service and how it can help you meet your business needs. Learn more about Dynamics 365 Customer Service price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 Customer Service Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Dynamics 365 Customer Service](/software/213170/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **HubSpot Service Hub** — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
   - [View profile](https://www.capterra.com.sg/software/182476/hubspot-service-hub)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/182476/213170/hubspot-service-hub/vs/dynamics-365-customer-service)
2. **Dynamics 365** — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
   - [View profile](https://www.capterra.com.sg/software/157279/dynamics-365)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/157279/213170/dynamics-365/vs/dynamics-365-customer-service)
3. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/124981/213170/freshdesk/vs/dynamics-365-customer-service)
4. **Freshservice** — 4.6/5 (803 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/132997/213170/freshservice/vs/dynamics-365-customer-service)
5. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/102188/213170/liveagent/vs/dynamics-365-customer-service)
6. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
   - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/136189/213170/salesforce/vs/dynamics-365-customer-service)
7. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/138769/213170/jira-service-management/vs/dynamics-365-customer-service)
8. **LiveChat** — 4.6/5 (1728 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
   - [View profile](https://www.capterra.com.sg/software/62194/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/62194/213170/livechat/vs/dynamics-365-customer-service)
9. **EngageBay CRM** — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
   - [View profile](https://www.capterra.com.sg/software/178819/engagebay-marketing)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/178819/213170/engagebay-marketing/vs/dynamics-365-customer-service)
10. **SysAid** — 4.5/5 (523 reviews) — AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own.
    - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/107225/213170/sysaid/vs/dynamics-365-customer-service)
11. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
    - [View profile](https://www.capterra.com.sg/software/185973/helpdesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/185973/213170/helpdesk/vs/dynamics-365-customer-service)
12. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
    - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/21409/213170/genesys-cloud/vs/dynamics-365-customer-service)
13. **Agiloft** — 4.8/5 (39 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
    - [View profile](https://www.capterra.com.sg/software/101273/agiloft)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/101273/213170/agiloft/vs/dynamics-365-customer-service)
14. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
    - [View profile](https://www.capterra.com.sg/software/133392/service-desk)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/133392/213170/service-desk/vs/dynamics-365-customer-service)
15. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.com.sg/software/144825/boss-solutions)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.com.sg/compare/144825/213170/boss-solutions/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service)
- [View Product Profile](https://www.capterra.com.sg/software/213170/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/213170/dynamics-365-customer-service> |
| en-AU | <https://www.capterra.com.au/alternatives/213170/dynamics-365-customer-service> |
| en-CA | <https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service> |
| en-GB | <https://www.capterra.co.uk/alternatives/213170/dynamics-365-customer-service> |
| en-IE | <https://www.capterra.ie/alternatives/213170/dynamics-365-customer-service> |
| en-IL | <https://www.capterra.co.il/alternatives/213170/dynamics-365-customer-service> |
| en-IN | <https://www.capterra.in/alternatives/213170/dynamics-365-customer-service> |
| en-NZ | <https://www.capterra.co.nz/alternatives/213170/dynamics-365-customer-service> |
| en-SG | <https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service> |
| en-ZA | <https://www.capterra.co.za/alternatives/213170/dynamics-365-customer-service> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dynamics 365 Customer Service","description":"See our list of Dynamics 365 Customer Service alternatives on Capterra Singapore. Filter them by price, features, and ratings to make the best decision for your business. We provide detailed information on software along with verified reviews.","url":"https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service","about":{"@id":"https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service#software"},"breadcrumb":{"@id":"https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service#breadcrumblist"},"@id":"https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"mainEntity":{"@id":"https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service#software"}},{"name":"Dynamics 365 Customer Service","url":"https://www.capterra.com.sg/software/213170/dynamics-365-customer-service","@id":"https://www.capterra.com.sg/software/213170/dynamics-365-customer-service#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":7}},{"@id":"https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Dynamics 365 Customer Service","position":3,"item":"/software/213170/dynamics-365-customer-service","@type":"ListItem"},{"name":"Dynamics 365 Customer Service Alternatives","position":4,"item":"https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Dynamics 365 Customer Service Alternatives - Capterra Singapore 2026","@context":"https://schema.org","@id":"https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service#itemlist","@type":"ItemList","itemListElement":[{"name":"HubSpot Service Hub","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.com.sg/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Dynamics 365","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.com.sg/software/157279/dynamics-365","@type":"ListItem"},{"name":"Freshdesk","position":3,"image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"ListItem"},{"name":"Freshservice","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.com.sg/software/132997/freshservice","@type":"ListItem"},{"name":"LiveAgent","position":5,"image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.sg/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@type":"ListItem"},{"name":"LiveChat","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.com.sg/software/62194/livechat","@type":"ListItem"},{"name":"EngageBay CRM","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.com.sg/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"SysAid","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.capterra.com.sg/software/107225/sysaid","@type":"ListItem"},{"name":"HelpDesk","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/530d447b-5555-4e1c-b09d-e4dcf17dbec2.png","url":"https://www.capterra.com.sg/software/185973/helpdesk","@type":"ListItem"},{"name":"Genesys Cloud CX","position":12,"image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.com.sg/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Agiloft","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7419775a-ebe7-49a0-853a-ce2fb655702d.png","url":"https://www.capterra.com.sg/software/101273/agiloft","@type":"ListItem"},{"name":"InvGate Service Management","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.com.sg/software/133392/service-desk","@type":"ListItem"},{"name":"BOSSDesk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.com.sg/software/144825/boss-solutions","@type":"ListItem"}],"numberOfItems":15}
</script>