---
description: Get detailed information about Cisco Unified Contact Center Express and how it can help you meet your business needs. Learn more about Cisco Unified Contact Center Express price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cisco Unified Contact Center Express Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Cisco Unified Contact Center Express](/software/212123/cisco-unified-contact-center-express) > [Cisco Unified Contact Center Express Alternatives](https://www.capterra.com.sg/alternatives/212123/cisco-unified-contact-center-express)

# Alternatives to Cisco Unified Contact Center Express

Canonical: https://www.capterra.com.sg/alternatives/212123/cisco-unified-contact-center-express

> Explore the top alternatives to Cisco Unified Contact Center Express. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/134775/212123/incontact-call-center-software/vs/cisco-unified-contact-center-express)
2. **Assembled** — 4.7/5 (85 reviews) — AI-powered workforce management with accurate forecasting, flexible scheduling, and real-time visibility across AI and human support.
   - [View profile](https://www.capterra.com.sg/software/195644/assembled)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/195644/212123/assembled/vs/cisco-unified-contact-center-express)
3. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience \& customer outcomes.
   - [View profile](https://www.capterra.com.sg/software/110588/calabrio-one-suite)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/110588/212123/calabrio-one-suite/vs/cisco-unified-contact-center-express)
4. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
   - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/21409/212123/genesys-cloud/vs/cisco-unified-contact-center-express)
5. **Five9** — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
   - [View profile](https://www.capterra.com.sg/software/132405/five9)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/132405/212123/five9/vs/cisco-unified-contact-center-express)
6. **TCN** — 4.5/5 (59 reviews) — TCN provides scalable contact center software solutions to meet your needs. Reach your goals and leverage easy integration.
   - [View profile](https://www.capterra.com.sg/software/84252/tcn)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/84252/212123/tcn/vs/cisco-unified-contact-center-express)
7. **Talkdesk** — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
   - [View profile](https://www.capterra.com.sg/software/132852/talkdesk)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/132852/212123/talkdesk/vs/cisco-unified-contact-center-express)
8. **RingCentral Engage Voice** — 4.5/5 (23 reviews) — Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform.
   - [View profile](https://www.capterra.com.sg/software/132179/ringcentral-engage-voice)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/132179/212123/ringcentral-engage-voice/vs/cisco-unified-contact-center-express)
9. **Kixie PowerCall & SMS** — 4.6/5 (295 reviews) — Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call.
   - [View profile](https://www.capterra.com.sg/software/135636/kixie-powercall)
   - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/135636/212123/kixie-powercall/vs/cisco-unified-contact-center-express)
10. **Insightful** — 4.8/5 (253 reviews) — Simple, affordable, and reliable. Insightful has everything you need to improve your team’s productivity
    - [View profile](https://www.capterra.com.sg/software/142813/Insightful)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/142813/212123/Insightful/vs/cisco-unified-contact-center-express)
11. **Teamlead** — 4.6/5 (10 reviews) — With Teamlead, every customer service team — big or small — can predict their workload and automatically schedule their agents.
    - [View profile](https://www.capterra.com.sg/software/1011341/rooster-planner)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/212123/1011341/cisco-unified-contact-center-express/vs/rooster-planner)
12. **RingCX** — 4.2/5 (263 reviews) — RingCentral Call Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
    - [View profile](https://www.capterra.com.sg/software/154951/ringcentral-contact-center)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/154951/212123/ringcentral-contact-center/vs/cisco-unified-contact-center-express)
13. **Aspect Workforce** — 4.2/5 (251 reviews) — All-in-one WFM for large contact centers: boost efficiency with forecasting \& analytics, drive agent engagement via self-service tools.
    - [View profile](https://www.capterra.com.sg/software/160354/alvaria)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/160354/212123/alvaria/vs/cisco-unified-contact-center-express)
14. **8x8 Contact Center** — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
    - [View profile](https://www.capterra.com.sg/software/161523/contactnow)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/161523/212123/contactnow/vs/cisco-unified-contact-center-express)
15. **ZIWO** — 4.6/5 (110 reviews) — ZIWO is a Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
    - [View profile](https://www.capterra.com.sg/software/171265/ziwo)
    - [Compare vs Cisco Unified Contact Center Express](https://www.capterra.com.sg/compare/171265/212123/ziwo/vs/cisco-unified-contact-center-express)

## Related Categories

- [Unified Communications Software](https://www.capterra.com.sg/directory/31035/unified-communications/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Call Center Workforce Management Software](https://www.capterra.com.sg/directory/32607/call-center-workforce-management/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/212123/cisco-unified-contact-center-express)
- [View Product Profile](https://www.capterra.com.sg/software/212123/cisco-unified-contact-center-express)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/212123/cisco-unified-contact-center-express> |
| en-AU | <https://www.capterra.com.au/alternatives/212123/cisco-unified-contact-center-express> |
| en-CA | <https://www.capterra.ca/alternatives/212123/cisco-unified-contact-center-express> |
| en-GB | <https://www.capterra.co.uk/alternatives/212123/cisco-unified-contact-center-express> |
| en-IE | <https://www.capterra.ie/alternatives/212123/cisco-unified-contact-center-express> |
| en-IL | <https://www.capterra.co.il/alternatives/212123/cisco-unified-contact-center-express> |
| en-IN | <https://www.capterra.in/alternatives/212123/cisco-unified-contact-center-express> |
| en-NZ | <https://www.capterra.co.nz/alternatives/212123/cisco-unified-contact-center-express> |
| en-SG | <https://www.capterra.com.sg/alternatives/212123/cisco-unified-contact-center-express> |
| en-ZA | <https://www.capterra.co.za/alternatives/212123/cisco-unified-contact-center-express> |

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