---
description: Get detailed information about Merlin and how it can help you meet your business needs. Learn more about Merlin price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Merlin Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [Merlin](/software/204340/merlin-software) > [Merlin Alternatives](https://www.capterra.com.sg/alternatives/204340/merlin-software)

# Alternatives to Merlin

Canonical: https://www.capterra.com.sg/alternatives/204340/merlin-software

> Explore the top alternatives to Merlin. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **ManageEngine ServiceDesk Plus** — 4.4/5 (233 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
   - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/179501/204340/manageengine-service-desk-plus/vs/merlin-software)
2. **Site24x7** — 4.7/5 (353 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
   - [View profile](https://www.capterra.com.sg/software/168192/site24x7)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/168192/204340/site24x7/vs/merlin-software)
3. **HSI Donesafe** — 4.8/5 (96 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
   - [View profile](https://www.capterra.com.sg/software/141558/donesafe)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/141558/204340/donesafe/vs/merlin-software)
4. **Freshservice** — 4.5/5 (751 reviews) — Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/132997/204340/freshservice/vs/merlin-software)
5. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/138769/204340/jira-service-management/vs/merlin-software)
6. **ilert** — 4.7/5 (64 reviews) — ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary.
   - [View profile](https://www.capterra.com.sg/software/207205/ilert)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/204340/207205/merlin-software/vs/ilert)
7. **SafetyCulture** — 4.6/5 (354 reviews) — SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy.
   - [View profile](https://www.capterra.com.sg/software/141080/iauditor)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/141080/204340/iauditor/vs/merlin-software)
8. **Datadog** — 4.6/5 (361 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
   - [View profile](https://www.capterra.com.sg/software/135453/datadog-cloud-monitoring)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/135453/204340/datadog-cloud-monitoring/vs/merlin-software)
9. **AlertMedia** — 4.8/5 (151 reviews) — \#1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally.
   - [View profile](https://www.capterra.com.sg/software/176123/alertmedia-mass-notification)
   - [Compare vs Merlin](https://www.capterra.com.sg/compare/176123/204340/alertmedia-mass-notification/vs/merlin-software)
10. **Pirani** — 4.5/5 (212 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
    - [View profile](https://www.capterra.com.sg/software/196959/pirani)
    - [Compare vs Merlin](https://www.capterra.com.sg/compare/196959/204340/pirani/vs/merlin-software)
11. **PagerDuty** — 4.6/5 (220 reviews) — Cloud software that connects people, systems \& data into a single view for visibility and actionable intelligence across operations.
    - [View profile](https://www.capterra.com.sg/software/125693/pagerduty)
    - [Compare vs Merlin](https://www.capterra.com.sg/compare/125693/204340/pagerduty/vs/merlin-software)
12. **OpsGenie** — 4.6/5 (155 reviews) — Opsgenie is a modern incident management and response solution for operating always-on services.
    - [View profile](https://www.capterra.com.sg/software/170236/opsgenie)
    - [Compare vs Merlin](https://www.capterra.com.sg/compare/170236/204340/opsgenie/vs/merlin-software)
13. **Regroup Mass Notification** — 4.5/5 (68 reviews) — Regroup is the robust communication solution that keeps your entire IT team informed and ready to respond to critical outages.
    - [View profile](https://www.capterra.com.sg/software/166388/day-to-day-notification)
    - [Compare vs Merlin](https://www.capterra.com.sg/compare/166388/204340/day-to-day-notification/vs/merlin-software)
14. **FACT24** — 4.5/5 (12 reviews) — Emergency notification and crisis management SaaS-solution to support all key stages of Business Continuity Management (BCM) process.
    - [View profile](https://www.capterra.com.sg/software/194637/fact24)
    - [Compare vs Merlin](https://www.capterra.com.sg/compare/194637/204340/fact24/vs/merlin-software)
15. **Onspring** — 4.8/5 (105 reviews) — Onspring helps teams streamline the resolution of unplanned interruptions for greater productivity. Flexible for enterprise and IT.
    - [View profile](https://www.capterra.com.sg/software/138931/audit-software)
    - [Compare vs Merlin](https://www.capterra.com.sg/compare/138931/204340/audit-software/vs/merlin-software)

## Related Categories

- [Incident Management Software](https://www.capterra.com.sg/directory/31332/incident-management/software)
- [Business Continuity Software](https://www.capterra.com.sg/directory/30206/business-continuity/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/204340/merlin-software)
- [View Product Profile](https://www.capterra.com.sg/software/204340/merlin-software)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/204340/merlin-software> |
| de-AT | <https://www.capterra.at/alternatives/204340/merlin-software> |
| de-CH | <https://www.capterra.ch/alternatives/204340/merlin-software> |
| en | <https://www.capterra.com/p/204340/Merlin-Software/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/204340/merlin-software> |
| en-AU | <https://www.capterra.com.au/alternatives/204340/merlin-software> |
| en-CA | <https://www.capterra.ca/alternatives/204340/merlin-software> |
| en-GB | <https://www.capterra.co.uk/alternatives/204340/merlin-software> |
| en-IE | <https://www.capterra.ie/alternatives/204340/merlin-software> |
| en-IL | <https://www.capterra.co.il/alternatives/204340/merlin-software> |
| en-IN | <https://www.capterra.in/alternatives/204340/merlin-software> |
| en-NZ | <https://www.capterra.co.nz/alternatives/204340/merlin-software> |
| en-SG | <https://www.capterra.com.sg/alternatives/204340/merlin-software> |
| en-ZA | <https://www.capterra.co.za/alternatives/204340/merlin-software> |
| fr | <https://www.capterra.fr/alternatives/204340/merlin-software> |
| fr-BE | <https://fr.capterra.be/alternatives/204340/merlin-software> |
| fr-CA | <https://fr.capterra.ca/alternatives/204340/merlin-software> |
| fr-LU | <https://www.capterra.lu/alternatives/204340/merlin-software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Merlin","description":"See our list of Merlin alternatives on Capterra Singapore. Filter them by price, features, and ratings to make the best decision for your business. We provide detailed information on software along with verified reviews.","url":"https://www.capterra.com.sg/alternatives/204340/merlin-software","about":{"@id":"https://www.capterra.com.sg/alternatives/204340/merlin-software#software"},"breadcrumb":{"@id":"https://www.capterra.com.sg/alternatives/204340/merlin-software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/alternatives/204340/merlin-software#webpage","isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"mainEntity":{"@id":"https://www.capterra.com.sg/alternatives/204340/merlin-software#software"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Merlin","url":"https://www.capterra.com.sg/software/204340/merlin-software","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/204340/merlin-software#software","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"10","@type":"Offer"}},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/alternatives/204340/merlin-software#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/31332/incident-management/software","@type":"ListItem"},{"name":"Merlin","position":3,"item":"/software/204340/merlin-software","@type":"ListItem"},{"name":"Merlin Alternatives","position":4,"item":"https://www.capterra.com.sg/alternatives/204340/merlin-software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Merlin Alternatives - Capterra Singapore 2026","@context":"https://schema.org","@type":"ItemList","@id":"https://www.capterra.com.sg/alternatives/204340/merlin-software#itemlist","itemListElement":[{"name":"ManageEngine ServiceDesk Plus","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Site24x7","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.capterra.com.sg/software/168192/site24x7","@type":"ListItem"},{"name":"HSI Donesafe","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dcfe7d26-aa11-4f17-846b-f15873af641e.jpeg","url":"https://www.capterra.com.sg/software/141558/donesafe","@type":"ListItem"},{"name":"Freshservice","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.com.sg/software/132997/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@type":"ListItem"},{"name":"ilert","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c5fb1ea-00ac-4ece-abd9-2e56f50885cf.png","url":"https://www.capterra.com.sg/software/207205/ilert","@type":"ListItem"},{"name":"SafetyCulture","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca7c6ce-12b6-4f62-8741-b860d5dcda18.png","url":"https://www.capterra.com.sg/software/141080/iauditor","@type":"ListItem"},{"name":"Datadog","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.capterra.com.sg/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"AlertMedia","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad0bf633-7a07-4365-a9c9-e55b11eaa6d4.png","url":"https://www.capterra.com.sg/software/176123/alertmedia-mass-notification","@type":"ListItem"},{"name":"Pirani","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.com.sg/software/196959/pirani","@type":"ListItem"},{"name":"PagerDuty","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aeda5a3c-7a2f-47ff-ba7e-8b05711da84a.png","url":"https://www.capterra.com.sg/software/125693/pagerduty","@type":"ListItem"},{"name":"OpsGenie","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.capterra.com.sg/software/170236/opsgenie","@type":"ListItem"},{"name":"Regroup Mass Notification","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3e40e5bf-d415-4674-94dd-3b523ee1aebe.png","url":"https://www.capterra.com.sg/software/166388/day-to-day-notification","@type":"ListItem"},{"name":"FACT24","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42a38167-5428-410b-b9bf-976ca235e72a.png","url":"https://www.capterra.com.sg/software/194637/fact24","@type":"ListItem"},{"name":"Onspring","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1aae8b24-7196-4397-8684-a39d0f3bbda0.png","url":"https://www.capterra.com.sg/software/138931/audit-software","@type":"ListItem"}],"numberOfItems":15}
</script>