---
description: Get detailed information about ICR Evolution and how it can help you meet your business needs. Learn more about ICR Evolution price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ICR Evolution Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [ICR Evolution](/software/196596/icr-evolution) > [ICR Evolution Alternatives](https://www.capterra.com.sg/alternatives/196596/icr-evolution)

# Alternatives to ICR Evolution

Canonical: https://www.capterra.com.sg/alternatives/196596/icr-evolution

> Explore the top alternatives to ICR Evolution. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
   - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/21409/196596/genesys-cloud/vs/icr-evolution)
2. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/134775/196596/incontact-call-center-software/vs/icr-evolution)
3. **Five9** — 4.2/5 (481 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
   - [View profile](https://www.capterra.com.sg/software/132405/five9)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/132405/196596/five9/vs/icr-evolution)
4. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
   - [View profile](https://www.capterra.com.sg/software/132852/talkdesk)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/132852/196596/talkdesk/vs/icr-evolution)
5. **Voiso** — 4.7/5 (30 reviews) — A simply powerful AI-driven contact center software. Every interaction, a human connection.
   - [View profile](https://www.capterra.com.sg/software/203121/voiso)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/196596/203121/icr-evolution/vs/voiso)
6. **PhoneBurner** — 4.8/5 (176 reviews) — The OUTBOUND CALL CENTER platform built for high connect rates. Powering millions of conversations, averaging 10%+ call answer rates.
   - [View profile](https://www.capterra.com.sg/software/134672/phoneburner)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/134672/196596/phoneburner/vs/icr-evolution)
7. **MaxContact** — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
   - [View profile](https://www.capterra.com.sg/software/156506/maxcontact)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/156506/196596/maxcontact/vs/icr-evolution)
8. **Bright Pattern** — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
   - [View profile](https://www.capterra.com.sg/software/130369/bright-pattern)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/130369/196596/bright-pattern/vs/icr-evolution)
9. **LeadDesk** — 4.8/5 (13 reviews) — LeadDesk is a cloud based contact center software for outbound sales. Connect with your customers no matter what the channel is.
   - [View profile](https://www.capterra.com.sg/software/130134/leaddesk)
   - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/130134/196596/leaddesk/vs/icr-evolution)
10. **Call Center Studio** — 4.5/5 (47 reviews) — A scalable, AI-based, remote-friendly, intuitive cloud-native CCaaS to ensure efficiency.
    - [View profile](https://www.capterra.com.sg/software/176017/alotech)
    - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/176017/196596/alotech/vs/icr-evolution)
11. **Aircall** — 4.2/5 (458 reviews) — AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin
    - [View profile](https://www.capterra.com.sg/software/144486/aircall)
    - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/144486/196596/aircall/vs/icr-evolution)
12. **JustCall** — 4.1/5 (223 reviews) — Deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive faster resolutions.
    - [View profile](https://www.capterra.com.sg/software/157853/justcall)
    - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/157853/196596/justcall/vs/icr-evolution)
13. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
    - [View profile](https://www.capterra.com.sg/software/113540/bitrix24)
    - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/113540/196596/bitrix24/vs/icr-evolution)
14. **Kixie PowerCall** — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
    - [View profile](https://www.capterra.com.sg/software/135636/kixie-powercall)
    - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/135636/196596/kixie-powercall/vs/icr-evolution)
15. **ZIWO** — 4.7/5 (108 reviews) — Cloud Contact Center Solution deployed instantly with CRM plugins, full API access, and agent connectivity.
    - [View profile](https://www.capterra.com.sg/software/171265/ziwo)
    - [Compare vs ICR Evolution](https://www.capterra.com.sg/compare/171265/196596/ziwo/vs/icr-evolution)

## Related Categories

- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/196596/icr-evolution)
- [View Product Profile](https://www.capterra.com.sg/software/196596/icr-evolution)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/196596/ICR-Evolution/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/196596/icr-evolution> |
| en-AU | <https://www.capterra.com.au/alternatives/196596/icr-evolution> |
| en-CA | <https://www.capterra.ca/alternatives/196596/icr-evolution> |
| en-GB | <https://www.capterra.co.uk/alternatives/196596/icr-evolution> |
| en-IE | <https://www.capterra.ie/alternatives/196596/icr-evolution> |
| en-IL | <https://www.capterra.co.il/alternatives/196596/icr-evolution> |
| en-IN | <https://www.capterra.in/alternatives/196596/icr-evolution> |
| en-NZ | <https://www.capterra.co.nz/alternatives/196596/icr-evolution> |
| en-SG | <https://www.capterra.com.sg/alternatives/196596/icr-evolution> |
| en-ZA | <https://www.capterra.co.za/alternatives/196596/icr-evolution> |
| es | <https://www.capterra.es/alternatives/196596/icr-evolution> |
| es-AR | <https://www.capterra.com.ar/alternatives/196596/icr-evolution> |
| es-CL | <https://www.capterra.cl/alternatives/196596/icr-evolution> |
| es-CO | <https://www.capterra.co/alternatives/196596/icr-evolution> |
| es-CR | <https://www.capterra.co.cr/alternatives/196596/icr-evolution> |
| es-DO | <https://www.capterra.do/alternatives/196596/icr-evolution> |
| es-EC | <https://www.capterra.ec/alternatives/196596/icr-evolution> |
| es-MX | <https://www.capterra.mx/alternatives/196596/icr-evolution> |
| es-PA | <https://www.capterra.com.pa/alternatives/196596/icr-evolution> |
| es-PE | <https://www.capterra.pe/alternatives/196596/icr-evolution> |

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