---
description: Get detailed information about Needle and how it can help you meet your business needs. Learn more about Needle price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Needle Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Needle](/software/187693/ecommerce-live-chat) > [Needle Alternatives](https://www.capterra.com.sg/alternatives/187693/ecommerce-live-chat)

# Alternatives to Needle

Canonical: https://www.capterra.com.sg/alternatives/187693/ecommerce-live-chat

> Explore the top alternatives to Needle. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/124981/187693/freshdesk/vs/ecommerce-live-chat)
2. **HubSpot CRM** — 4.5/5 (4453 reviews) — Customer relationship management solution that helps businesses organize, track, and build relationships with leads and customers.
   - [View profile](https://www.capterra.com.sg/software/152373/hubspot-crm)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/152373/187693/hubspot-crm/vs/ecommerce-live-chat)
3. **LiveAgent** — 4.7/5 (1754 reviews) — Award-winning live chat, help desk, ticketing and call center software, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/102188/187693/liveagent/vs/ecommerce-live-chat)
4. **WhatsApp** — 4.7/5 (16298 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
   - [View profile](https://www.capterra.com.sg/software/180345/whatsapp)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/180345/187693/whatsapp/vs/ecommerce-live-chat)
5. **Slack** — 4.7/5 (24046 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
   - [View profile](https://www.capterra.com.sg/software/135003/slack)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/135003/187693/slack/vs/ecommerce-live-chat)
6. **Text Request** — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
   - [View profile](https://www.capterra.com.sg/software/167015/text-request)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/167015/187693/text-request/vs/ecommerce-live-chat)
7. **LiveChat** — 4.6/5 (1715 reviews) — LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time
   - [View profile](https://www.capterra.com.sg/software/62194/livechat)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/62194/187693/livechat/vs/ecommerce-live-chat)
8. **Tidio** — 4.7/5 (590 reviews) — Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls.
   - [View profile](https://www.capterra.com.sg/software/144040/tidio-chat)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/144040/187693/tidio-chat/vs/ecommerce-live-chat)
9. **Chatway** — 4.9/5 (77 reviews) — Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support
   - [View profile](https://www.capterra.com.sg/software/1056260/chatway)
   - [Compare vs Needle](https://www.capterra.com.sg/compare/187693/1056260/ecommerce-live-chat/vs/chatway)
10. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.
    - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
    - [Compare vs Needle](https://www.capterra.com.sg/compare/164283/187693/zendesk/vs/ecommerce-live-chat)
11. **get.chat** — 4.7/5 (93 reviews) — A WhatsApp Team Inbox that can be integrated with HubSpot and Zapier. Powered by the official WhatsApp Business API from 360dialog
    - [View profile](https://www.capterra.com.sg/software/1030665/getchat)
    - [Compare vs Needle](https://www.capterra.com.sg/compare/187693/1030665/ecommerce-live-chat/vs/getchat)
12. **tawk.to** — 4.6/5 (343 reviews) — Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
    - [View profile](https://www.capterra.com.sg/software/167792/tawk-to)
    - [Compare vs Needle](https://www.capterra.com.sg/compare/167792/187693/tawk-to/vs/ecommerce-live-chat)
13. **Intercom** — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
    - [View profile](https://www.capterra.com.sg/software/134347/intercom)
    - [Compare vs Needle](https://www.capterra.com.sg/compare/134347/187693/intercom/vs/ecommerce-live-chat)
14. **Crisp** — 4.6/5 (147 reviews) — Crisp is much more than a freelive chat software. We provide great product that comes with multiple features to delight your customers.
    - [View profile](https://www.capterra.com.sg/software/151292/crisp)
    - [Compare vs Needle](https://www.capterra.com.sg/compare/151292/187693/crisp/vs/ecommerce-live-chat)
15. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk is a web-based customer service software equipped with an embeddable AI-powered chat widget for your website and app.
    - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
    - [Compare vs Needle](https://www.capterra.com.sg/compare/169505/187693/zoho-desk/vs/ecommerce-live-chat)

## Related Categories

- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/187693/ecommerce-live-chat)
- [View Product Profile](https://www.capterra.com.sg/software/187693/ecommerce-live-chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/187693/Ecommerce-Live-Chat/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/187693/ecommerce-live-chat> |
| en-AU | <https://www.capterra.com.au/alternatives/187693/ecommerce-live-chat> |
| en-CA | <https://www.capterra.ca/alternatives/187693/ecommerce-live-chat> |
| en-GB | <https://www.capterra.co.uk/alternatives/187693/ecommerce-live-chat> |
| en-IE | <https://www.capterra.ie/alternatives/187693/ecommerce-live-chat> |
| en-IL | <https://www.capterra.co.il/alternatives/187693/ecommerce-live-chat> |
| en-IN | <https://www.capterra.in/alternatives/187693/ecommerce-live-chat> |
| en-NZ | <https://www.capterra.co.nz/alternatives/187693/ecommerce-live-chat> |
| en-SG | <https://www.capterra.com.sg/alternatives/187693/ecommerce-live-chat> |
| en-ZA | <https://www.capterra.co.za/alternatives/187693/ecommerce-live-chat> |
| pt | <https://www.capterra.com.br/alternatives/187693/ecommerce-live-chat> |
| pt-PT | <https://www.capterra.pt/alternatives/187693/ecommerce-live-chat> |

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