---
description: Get detailed information about OpenText Service Management and how it can help you meet your business needs. Learn more about OpenText Service Management price, benefits, and disadvantages for businesses in Singapore.
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title: OpenText Service Management Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management](/software/174865/service-management-automation) > [OpenText Service Management Alternatives](https://www.capterra.com.sg/alternatives/174865/service-management-automation)

# Alternatives to OpenText Service Management

Canonical: https://www.capterra.com.sg/alternatives/174865/service-management-automation

> Explore the top alternatives to OpenText Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — ServiceDesk Plus is the top-rated IT service management platform that gives IT teams more control over IT and ensures a better ROI.
   - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/174865/179501/service-management-automation/vs/manageengine-service-desk-plus)
2. **Freshservice** — 4.5/5 (716 reviews) — Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/132997/174865/freshservice/vs/service-management-automation)
3. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/138769/174865/jira-service-management/vs/service-management-automation)
4. **SysAid** — 4.5/5 (519 reviews) — The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management
   - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/107225/174865/sysaid/vs/service-management-automation)
5. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes.
   - [View profile](https://www.capterra.com.sg/software/133392/service-desk)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/133392/174865/service-desk/vs/service-management-automation)
6. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
   - [View profile](https://www.capterra.com.sg/software/1038612/tikting)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/174865/1038612/service-management-automation/vs/tikting)
7. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/164283/174865/zendesk/vs/service-management-automation)
8. **Hiver** — 4.7/5 (147 reviews) — Hiver is an AI, IT service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools.
   - [View profile](https://www.capterra.com.sg/software/142975/hiver)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/142975/174865/hiver/vs/service-management-automation)
9. **TOPdesk** — 4.4/5 (111 reviews) — IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
   - [View profile](https://www.capterra.com.sg/software/127562/topdesk)
   - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/127562/174865/topdesk/vs/service-management-automation)
10. **Issuetrak** — 4.6/5 (205 reviews) — Everything your IT service desk needs to work smarter and happier. Backed by industry-leading, US-based 24/7 technical support.
    - [View profile](https://www.capterra.com.sg/software/16499/issuetrak)
    - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/16499/174865/issuetrak/vs/service-management-automation)
11. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.
    - [View profile](https://www.capterra.com.sg/software/129478/solarwinds-service-desk)
    - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/129478/174865/solarwinds-service-desk/vs/service-management-automation)
12. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
    - [View profile](https://www.capterra.com.sg/software/143589/alvao-service-desk)
    - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/143589/174865/alvao-service-desk/vs/service-management-automation)
13. **OTRS** — 4.4/5 (96 reviews) — Fully-managed IT service solution that includes ticketing, workflow automation, CMDB \& 17 pre-configured verified ITIL practices.
    - [View profile](https://www.capterra.com.sg/software/127284/otrs)
    - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/127284/174865/otrs/vs/service-management-automation)
14. **ServiceTonic** — 4.7/5 (7 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
    - [View profile](https://www.capterra.com.sg/software/112516/servicetonic)
    - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/112516/174865/servicetonic/vs/service-management-automation)
15. **Vivantio** — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
    - [View profile](https://www.capterra.com.sg/software/132880/vivantio)
    - [Compare vs OpenText Service Management](https://www.capterra.com.sg/compare/132880/174865/vivantio/vs/service-management-automation)

## Related Categories

- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/174865/service-management-automation)
- [View Product Profile](https://www.capterra.com.sg/software/174865/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/174865/Service-Management-Automation/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/174865/service-management-automation> |
| en-AU | <https://www.capterra.com.au/alternatives/174865/service-management-automation> |
| en-CA | <https://www.capterra.ca/alternatives/174865/service-management-automation> |
| en-GB | <https://www.capterra.co.uk/alternatives/174865/service-management-automation> |
| en-IE | <https://www.capterra.ie/alternatives/174865/service-management-automation> |
| en-IL | <https://www.capterra.co.il/alternatives/174865/service-management-automation> |
| en-IN | <https://www.capterra.in/alternatives/174865/service-management-automation> |
| en-NZ | <https://www.capterra.co.nz/alternatives/174865/service-management-automation> |
| en-SG | <https://www.capterra.com.sg/alternatives/174865/service-management-automation> |
| en-ZA | <https://www.capterra.co.za/alternatives/174865/service-management-automation> |

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