---
description: Get detailed information about Richpanel and how it can help you meet your business needs. Learn more about Richpanel price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Richpanel Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Richpanel](/software/164751/ecommerce-crm) > [Richpanel Alternatives](https://www.capterra.com.sg/alternatives/164751/ecommerce-crm)

# Alternatives to Richpanel

Canonical: https://www.capterra.com.sg/alternatives/164751/ecommerce-crm

> Explore the top alternatives to Richpanel. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshdesk** — 4.5/5 (3427 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/124981/164751/freshdesk/vs/ecommerce-crm)
2. **Froged** — 4.5/5 (56 reviews) — Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat \& a robust in-app widget.
   - [View profile](https://www.capterra.com.sg/software/196490/froged)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/196490/ecommerce-crm/vs/froged)
3. **Sprinklr** — 4.3/5 (91 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
   - [View profile](https://www.capterra.com.sg/software/131274/sprinklr-platform)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/131274/164751/sprinklr-platform/vs/ecommerce-crm)
4. **LiveAgent** — 4.7/5 (1782 reviews) — Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/102188/164751/liveagent/vs/ecommerce-crm)
5. **EngageBay CRM** — 4.7/5 (907 reviews) — EngageBay is an AI-powered all-in-one CRM that helps businesses manage marketing, sales, and customer service from a single platform.
   - [View profile](https://www.capterra.com.sg/software/178819/engagebay-marketing)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/178819/ecommerce-crm/vs/engagebay-marketing)
6. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
   - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/136189/164751/salesforce/vs/ecommerce-crm)
7. **Front** — 4.5/5 (286 reviews) — Front Chat enables real-time communication with customers. Dynamic chatbots \& automated workflows help resolve customer inquiries fast.
   - [View profile](https://www.capterra.com.sg/software/132901/front)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/132901/164751/front/vs/ecommerce-crm)
8. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164283/164751/zendesk/vs/ecommerce-crm)
9. **Bitrix24** — 4.2/5 (990 reviews) — \#1 free live chat and contact center software used by over 15 million companies. Also comes with free CRM and email marketing.
   - [View profile](https://www.capterra.com.sg/software/113540/bitrix24)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/113540/164751/bitrix24/vs/ecommerce-crm)
10. **Intercom** — 4.5/5 (1133 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
    - [View profile](https://www.capterra.com.sg/software/134347/intercom)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/134347/164751/intercom/vs/ecommerce-crm)
11. **Tidio** — 4.7/5 (590 reviews) — Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls.
    - [View profile](https://www.capterra.com.sg/software/144040/tidio-chat)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/144040/164751/tidio-chat/vs/ecommerce-crm)
12. **Zoho Desk** — 4.5/5 (2212 reviews) — Zoho Desk is a web-based customer service software equipped with an embeddable AI-powered chat widget for your website and app.
    - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/169505/ecommerce-crm/vs/zoho-desk)
13. **respond.io** — 4.6/5 (52 reviews) — Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster.
    - [View profile](https://www.capterra.com.sg/software/179311/rocketbots)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/179311/ecommerce-crm/vs/rocketbots)
14. **Genesys Cloud CX** — 4.3/5 (263 reviews) — Combine customer chat and employee chat with the all-in-one Genesys Cloud CX solution that unifies communications across your business
    - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/21409/164751/genesys-cloud/vs/ecommerce-crm)
15. **Text** — 4.7/5 (28 reviews) — Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
    - [View profile](https://www.capterra.com.sg/software/1078275/Text-App)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/1078275/ecommerce-crm/vs/Text-App)

## Related Categories

- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Customer Data Platform Software](https://www.capterra.com.sg/directory/31334/customer-data-platform/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/164751/ecommerce-crm)
- [View Product Profile](https://www.capterra.com.sg/software/164751/ecommerce-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/164751/eCommerce-CRM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164751/ecommerce-crm> |
| en-AU | <https://www.capterra.com.au/alternatives/164751/ecommerce-crm> |
| en-CA | <https://www.capterra.ca/alternatives/164751/ecommerce-crm> |
| en-GB | <https://www.capterra.co.uk/alternatives/164751/ecommerce-crm> |
| en-IE | <https://www.capterra.ie/alternatives/164751/ecommerce-crm> |
| en-IL | <https://www.capterra.co.il/alternatives/164751/ecommerce-crm> |
| en-IN | <https://www.capterra.in/alternatives/164751/ecommerce-crm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164751/ecommerce-crm> |
| en-SG | <https://www.capterra.com.sg/alternatives/164751/ecommerce-crm> |
| en-ZA | <https://www.capterra.co.za/alternatives/164751/ecommerce-crm> |
| es | <https://www.capterra.es/alternatives/164751/ecommerce-crm> |
| es-AR | <https://www.capterra.com.ar/alternatives/164751/ecommerce-crm> |
| es-CL | <https://www.capterra.cl/alternatives/164751/ecommerce-crm> |
| es-CO | <https://www.capterra.co/alternatives/164751/ecommerce-crm> |
| es-CR | <https://www.capterra.co.cr/alternatives/164751/ecommerce-crm> |
| es-DO | <https://www.capterra.do/alternatives/164751/ecommerce-crm> |
| es-EC | <https://www.capterra.ec/alternatives/164751/ecommerce-crm> |
| es-MX | <https://www.capterra.mx/alternatives/164751/ecommerce-crm> |
| es-PA | <https://www.capterra.com.pa/alternatives/164751/ecommerce-crm> |
| es-PE | <https://www.capterra.pe/alternatives/164751/ecommerce-crm> |
| fr | <https://www.capterra.fr/alternatives/164751/ecommerce-crm> |
| fr-BE | <https://fr.capterra.be/alternatives/164751/ecommerce-crm> |
| fr-CA | <https://fr.capterra.ca/alternatives/164751/ecommerce-crm> |
| fr-LU | <https://www.capterra.lu/alternatives/164751/ecommerce-crm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Richpanel","description":"See our list of Richpanel alternatives on Capterra Singapore. Filter them by price, features, and ratings to make the best decision for your business. We provide detailed information on software along with verified reviews.","url":"https://www.capterra.com.sg/alternatives/164751/ecommerce-crm","about":{"@id":"https://www.capterra.com.sg/alternatives/164751/ecommerce-crm#software"},"breadcrumb":{"@id":"https://www.capterra.com.sg/alternatives/164751/ecommerce-crm#breadcrumblist"},"@id":"https://www.capterra.com.sg/alternatives/164751/ecommerce-crm#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.com.sg/alternatives/164751/ecommerce-crm#software"},"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG"},{"name":"Richpanel","url":"https://www.capterra.com.sg/software/164751/ecommerce-crm","@id":"https://www.capterra.com.sg/software/164751/ecommerce-crm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":10},"offers":{"price":"100","@type":"Offer"}},{"@id":"https://www.capterra.com.sg/alternatives/164751/ecommerce-crm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Richpanel","position":3,"item":"/software/164751/ecommerce-crm","@type":"ListItem"},{"name":"Richpanel Alternatives","position":4,"item":"https://www.capterra.com.sg/alternatives/164751/ecommerce-crm","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Richpanel Alternatives - Capterra Singapore 2026","@context":"https://schema.org","@id":"https://www.capterra.com.sg/alternatives/164751/ecommerce-crm#itemlist","@type":"ItemList","itemListElement":[{"name":"Freshdesk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"ListItem"},{"name":"Froged","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.capterra.com.sg/software/196490/froged","@type":"ListItem"},{"name":"Sprinklr","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.com.sg/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"LiveAgent","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"ListItem"},{"name":"EngageBay CRM","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.com.sg/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.sg/software/136189/salesforce","@type":"ListItem"},{"name":"Front","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.com.sg/software/132901/front","@type":"ListItem"},{"name":"Zendesk Suite","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.sg/software/164283/zendesk","@type":"ListItem"},{"name":"Bitrix24","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.com.sg/software/113540/bitrix24","@type":"ListItem"},{"name":"Intercom","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.com.sg/software/134347/intercom","@type":"ListItem"},{"name":"Tidio","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.com.sg/software/144040/tidio-chat","@type":"ListItem"},{"name":"Zoho Desk","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.com.sg/software/169505/zoho-desk","@type":"ListItem"},{"name":"respond.io","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c617c3c-b109-4b4d-86f2-a0ff12db5110.png","url":"https://www.capterra.com.sg/software/179311/rocketbots","@type":"ListItem"},{"name":"Genesys Cloud CX","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.com.sg/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Text","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.capterra.com.sg/software/1078275/Text-App","@type":"ListItem"}],"numberOfItems":15}
</script>