---
description: Get detailed information about Richpanel and how it can help you meet your business needs. Learn more about Richpanel price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Richpanel Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Richpanel](/software/164751/ecommerce-crm) > [Richpanel Alternatives](https://www.capterra.com.sg/alternatives/164751/ecommerce-crm)

# Alternatives to Richpanel

Canonical: https://www.capterra.com.sg/alternatives/164751/ecommerce-crm

> Explore the top alternatives to Richpanel. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/124981/164751/freshdesk/vs/ecommerce-crm)
2. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
   - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/136189/164751/salesforce/vs/ecommerce-crm)
3. **Froged** — 4.5/5 (56 reviews) — Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat \& a robust in-app widget.
   - [View profile](https://www.capterra.com.sg/software/196490/froged)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/196490/ecommerce-crm/vs/froged)
4. **Sprinklr** — 4.2/5 (94 reviews) — Sprinklr is an enterprise-grade, AI-native unified customer experience management platform
   - [View profile](https://www.capterra.com.sg/software/131274/sprinklr-platform)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/131274/164751/sprinklr-platform/vs/ecommerce-crm)
5. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/102188/164751/liveagent/vs/ecommerce-crm)
6. **EngageBay CRM** — 4.6/5 (912 reviews) — EngageBay is an AI-powered all-in-one CRM that helps businesses manage marketing, sales, and customer service from a single platform.
   - [View profile](https://www.capterra.com.sg/software/178819/engagebay-marketing)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/178819/ecommerce-crm/vs/engagebay-marketing)
7. **Front** — 4.5/5 (291 reviews) — Front Chat enables real-time communication with customers. Dynamic chatbots \& automated workflows help resolve customer inquiries fast.
   - [View profile](https://www.capterra.com.sg/software/132901/front)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/132901/164751/front/vs/ecommerce-crm)
8. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164283/164751/zendesk/vs/ecommerce-crm)
9. **Help Scout** — 4.6/5 (226 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
   - [View profile](https://www.capterra.com.sg/software/136909/help-scout)
   - [Compare vs Richpanel](https://www.capterra.com.sg/compare/136909/164751/help-scout/vs/ecommerce-crm)
10. **Bitrix24** — 4.2/5 (1005 reviews) — \#1 free live chat and contact center software used by over 15 million companies. Also comes with free CRM and email marketing.
    - [View profile](https://www.capterra.com.sg/software/113540/bitrix24)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/113540/164751/bitrix24/vs/ecommerce-crm)
11. **Tidio** — 4.7/5 (590 reviews) — Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls.
    - [View profile](https://www.capterra.com.sg/software/144040/tidio-chat)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/144040/164751/tidio-chat/vs/ecommerce-crm)
12. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk is a web-based customer service software equipped with an embeddable AI-powered chat widget for your website and app.
    - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/169505/ecommerce-crm/vs/zoho-desk)
13. **respond.io** — 4.6/5 (60 reviews) — Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster.
    - [View profile](https://www.capterra.com.sg/software/179311/rocketbots)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/179311/ecommerce-crm/vs/rocketbots)
14. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Combine customer chat and employee chat with the all-in-one Genesys Cloud CX solution that unifies communications across your business
    - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/21409/164751/genesys-cloud/vs/ecommerce-crm)
15. **Text** — 4.7/5 (32 reviews) — AI live chat software where customers buy without leaving the conversation, up to 5x more sales.
    - [View profile](https://www.capterra.com.sg/software/1078275/Text)
    - [Compare vs Richpanel](https://www.capterra.com.sg/compare/164751/1078275/ecommerce-crm/vs/Text)

## Related Categories

- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Customer Data Platform Software](https://www.capterra.com.sg/directory/31334/customer-data-platform/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/164751/ecommerce-crm)
- [View Product Profile](https://www.capterra.com.sg/software/164751/ecommerce-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/164751/eCommerce-CRM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164751/ecommerce-crm> |
| en-AU | <https://www.capterra.com.au/alternatives/164751/ecommerce-crm> |
| en-CA | <https://www.capterra.ca/alternatives/164751/ecommerce-crm> |
| en-GB | <https://www.capterra.co.uk/alternatives/164751/ecommerce-crm> |
| en-IE | <https://www.capterra.ie/alternatives/164751/ecommerce-crm> |
| en-IL | <https://www.capterra.co.il/alternatives/164751/ecommerce-crm> |
| en-IN | <https://www.capterra.in/alternatives/164751/ecommerce-crm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164751/ecommerce-crm> |
| en-SG | <https://www.capterra.com.sg/alternatives/164751/ecommerce-crm> |
| en-ZA | <https://www.capterra.co.za/alternatives/164751/ecommerce-crm> |
| es | <https://www.capterra.es/alternatives/164751/ecommerce-crm> |
| es-AR | <https://www.capterra.com.ar/alternatives/164751/ecommerce-crm> |
| es-CL | <https://www.capterra.cl/alternatives/164751/ecommerce-crm> |
| es-CO | <https://www.capterra.co/alternatives/164751/ecommerce-crm> |
| es-CR | <https://www.capterra.co.cr/alternatives/164751/ecommerce-crm> |
| es-DO | <https://www.capterra.do/alternatives/164751/ecommerce-crm> |
| es-EC | <https://www.capterra.ec/alternatives/164751/ecommerce-crm> |
| es-MX | <https://www.capterra.mx/alternatives/164751/ecommerce-crm> |
| es-PA | <https://www.capterra.com.pa/alternatives/164751/ecommerce-crm> |
| es-PE | <https://www.capterra.pe/alternatives/164751/ecommerce-crm> |
| fr | <https://www.capterra.fr/alternatives/164751/ecommerce-crm> |
| fr-BE | <https://fr.capterra.be/alternatives/164751/ecommerce-crm> |
| fr-CA | <https://fr.capterra.ca/alternatives/164751/ecommerce-crm> |
| fr-LU | <https://www.capterra.lu/alternatives/164751/ecommerce-crm> |

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