---
description: Get detailed information about BMC Helix ITSM and how it can help you meet your business needs. Learn more about BMC Helix ITSM price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [BMC Helix ITSM](/software/164195/remedy-it-service-management) > [BMC Helix ITSM Alternatives](https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management)

# Alternatives to BMC Helix ITSM

Canonical: https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management

> Explore the top alternatives to BMC Helix ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.
   - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)
2. **Freshservice** — 4.5/5 (685 reviews) — Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/132997/164195/freshservice/vs/remedy-it-service-management)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk offers the industry leading customer service solution.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/164195/164283/remedy-it-service-management/vs/zendesk)
4. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/124981/164195/freshdesk/vs/remedy-it-service-management)
5. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/102188/164195/liveagent/vs/remedy-it-service-management)
6. **SysAid** — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/107225/164195/sysaid/vs/remedy-it-service-management)
7. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/138769/164195/jira-service-management/vs/remedy-it-service-management)
8. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/164195/169505/remedy-it-service-management/vs/zoho-desk)
9. **OTRS** — 4.4/5 (96 reviews) — Fully-managed ITSM solution that includes ticketing, workflow automation, CMDB \& 17 pre-defined and verified ITIL practices.
   - [View profile](https://www.capterra.com.sg/software/127284/otrs)
   - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/127284/164195/otrs/vs/remedy-it-service-management)
10. **Issuetrak** — 4.6/5 (205 reviews) — Everything IT teams need to track assets and resolve issues, stress-free. Backed by industry-leading, US-based 24/7 technical support.
    - [View profile](https://www.capterra.com.sg/software/16499/issuetrak)
    - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/16499/164195/issuetrak/vs/remedy-it-service-management)
11. **Zoho CRM** — 4.3/5 (6964 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
    - [View profile](https://www.capterra.com.sg/software/155928/zoho-crm)
    - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/155928/164195/zoho-crm/vs/remedy-it-service-management)
12. **Pulseway** — 4.7/5 (310 reviews) — Pulseway is an all-in-one ITSM Software with robust features, powerful automation, and endless integrations.
    - [View profile](https://www.capterra.com.sg/software/141792/pulseway)
    - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/141792/164195/pulseway/vs/remedy-it-service-management)
13. **TOPdesk** — 4.4/5 (110 reviews) — With our ITSM software, go from piles of requests to effortless IT services. Standardize how you solve problems and capture knowledge\!
    - [View profile](https://www.capterra.com.sg/software/127562/topdesk)
    - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/127562/164195/topdesk/vs/remedy-it-service-management)
14. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
    - [View profile](https://www.capterra.com.sg/software/133392/service-desk)
    - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/133392/164195/service-desk/vs/remedy-it-service-management)
15. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.com.sg/software/87908/teamsupport)
    - [Compare vs BMC Helix ITSM](https://www.capterra.com.sg/compare/87908/164195/teamsupport/vs/remedy-it-service-management)

## Related Categories

- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)
- [IT Asset Management Software](https://www.capterra.com.sg/directory/30077/it-asset-management/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management)
- [View Product Profile](https://www.capterra.com.sg/software/164195/remedy-it-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/164195/remedy-it-service-management> |
| de-AT | <https://www.capterra.at/alternatives/164195/remedy-it-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/164195/remedy-it-service-management> |
| en | <https://www.capterra.com/p/164195/Remedy-IT-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164195/remedy-it-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/164195/remedy-it-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/164195/remedy-it-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/164195/remedy-it-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/164195/remedy-it-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/164195/remedy-it-service-management> |
| en-IN | <https://www.capterra.in/alternatives/164195/remedy-it-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164195/remedy-it-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/164195/remedy-it-service-management> |
| es | <https://www.capterra.es/alternatives/164195/remedy-it-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/164195/remedy-it-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/164195/remedy-it-service-management> |
| es-CO | <https://www.capterra.co/alternatives/164195/remedy-it-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management> |
| es-DO | <https://www.capterra.do/alternatives/164195/remedy-it-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/164195/remedy-it-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/164195/remedy-it-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/164195/remedy-it-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/164195/remedy-it-service-management> |
| fr | <https://www.capterra.fr/alternatives/164195/remedy-it-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/164195/remedy-it-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/164195/remedy-it-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/164195/remedy-it-service-management> |
| it | <https://www.capterra.it/alternatives/164195/remedy-it-service-management> |
| nl | <https://www.capterra.nl/alternatives/164195/remedy-it-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/164195/remedy-it-service-management> |
| pt | <https://www.capterra.com.br/alternatives/164195/remedy-it-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/164195/remedy-it-service-management> |

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