---
description: Get detailed information about ServiceNow IT Service Management and how it can help you meet your business needs. Learn more about ServiceNow IT Service Management price, benefits, and disadvantages for businesses in Singapore.
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title: ServiceNow IT Service Management Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management) > [ServiceNow IT Service Management Alternatives](https://www.capterra.com.sg/alternatives/152874/servicenow-knowledge-management)

# Alternatives to ServiceNow IT Service Management

Canonical: https://www.capterra.com.sg/alternatives/152874/servicenow-knowledge-management

> Explore the top alternatives to ServiceNow IT Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (716 reviews) — Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/132997/152874/freshservice/vs/servicenow-knowledge-management)
2. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.com.sg/software/202528/milvus)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/152874/202528/servicenow-knowledge-management/vs/milvus)
3. **Atera** — 4.5/5 (448 reviews) — Introducing Robin: It cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.
   - [View profile](https://www.capterra.com.sg/software/144309/atera)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/144309/152874/atera/vs/servicenow-knowledge-management)
4. **TOPdesk** — 4.4/5 (111 reviews) — Our service desk knowledge base system makes it easy for your employees to store \& share knowledge with each other and with customers.
   - [View profile](https://www.capterra.com.sg/software/127562/topdesk)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/127562/152874/topdesk/vs/servicenow-knowledge-management)
5. **SysAid** — 4.5/5 (519 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/107225/152874/sysaid/vs/servicenow-knowledge-management)
6. **Syncro** — 4.6/5 (148 reviews) — Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.
   - [View profile](https://www.capterra.com.sg/software/207618/syncro)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/152874/207618/servicenow-knowledge-management/vs/syncro)
7. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/138769/152874/jira-service-management/vs/servicenow-knowledge-management)
8. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/152874/164283/servicenow-knowledge-management/vs/zendesk)
9. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
   - [View profile](https://www.capterra.com.sg/software/144825/boss-solutions)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/144825/152874/boss-solutions/vs/servicenow-knowledge-management)
10. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
    - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/152874/179501/servicenow-knowledge-management/vs/manageengine-service-desk-plus)
11. **LogMeIn Resolve** — 4.4/5 (214 reviews) — Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one intelligent plat
    - [View profile](https://www.capterra.com.sg/software/1026169/goto-resolve)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/152874/1026169/servicenow-knowledge-management/vs/goto-resolve)
12. **ConnectWise PSA** — 4.1/5 (275 reviews) — ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use.
    - [View profile](https://www.capterra.com.sg/software/107931/connectwise-manage)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/107931/152874/connectwise-manage/vs/servicenow-knowledge-management)
13. **Action1** — 4.9/5 (237 reviews) — Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.
    - [View profile](https://www.capterra.com.sg/software/180609/action1-rmm)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/152874/180609/servicenow-knowledge-management/vs/action1-rmm)
14. **NinjaOne** — 4.7/5 (288 reviews) — NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access.
    - [View profile](https://www.capterra.com.sg/software/165889/ninjaone)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/152874/165889/servicenow-knowledge-management/vs/ninjaone)
15. **Pulseway** — 4.7/5 (310 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
    - [View profile](https://www.capterra.com.sg/software/141792/pulseway)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.com.sg/compare/141792/152874/pulseway/vs/servicenow-knowledge-management)

## Related Categories

- [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software)
- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/152874/servicenow-knowledge-management)
- [View Product Profile](https://www.capterra.com.sg/software/152874/servicenow-knowledge-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/152874/servicenow-knowledge-management> |
| de-AT | <https://www.capterra.at/alternatives/152874/servicenow-knowledge-management> |
| de-CH | <https://www.capterra.ch/alternatives/152874/servicenow-knowledge-management> |
| en | <https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152874/servicenow-knowledge-management> |
| en-AU | <https://www.capterra.com.au/alternatives/152874/servicenow-knowledge-management> |
| en-CA | <https://www.capterra.ca/alternatives/152874/servicenow-knowledge-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/152874/servicenow-knowledge-management> |
| en-IE | <https://www.capterra.ie/alternatives/152874/servicenow-knowledge-management> |
| en-IL | <https://www.capterra.co.il/alternatives/152874/servicenow-knowledge-management> |
| en-IN | <https://www.capterra.in/alternatives/152874/servicenow-knowledge-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152874/servicenow-knowledge-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/152874/servicenow-knowledge-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/152874/servicenow-knowledge-management> |
| fr | <https://www.capterra.fr/alternatives/152874/servicenow-knowledge-management> |
| fr-BE | <https://fr.capterra.be/alternatives/152874/servicenow-knowledge-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/152874/servicenow-knowledge-management> |
| fr-LU | <https://www.capterra.lu/alternatives/152874/servicenow-knowledge-management> |
| pt | <https://www.capterra.com.br/alternatives/152874/servicenow-knowledge-management> |
| pt-PT | <https://www.capterra.pt/alternatives/152874/servicenow-knowledge-management> |

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