---
description: Get detailed information about Enterprise Service Desk and how it can help you meet your business needs. Learn more about Enterprise Service Desk price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk) > [Enterprise Service Desk Alternatives](https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk)

# Alternatives to Enterprise Service Desk

Canonical: https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk

> Explore the top alternatives to Enterprise Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/124981/152682/freshdesk/vs/enterprise-service-desk)
2. **Freshservice** — 4.6/5 (791 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/132997/152682/freshservice/vs/enterprise-service-desk)
3. **LiveAgent** — 4.7/5 (1787 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/102188/152682/liveagent/vs/enterprise-service-desk)
4. **Zendesk Suite** — 4.4/5 (4090 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/164283/enterprise-service-desk/vs/zendesk)
5. **SysAid** — 4.5/5 (522 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/107225/152682/sysaid/vs/enterprise-service-desk)
6. **JIRA Service Management** — 4.5/5 (774 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/138769/152682/jira-service-management/vs/enterprise-service-desk)
7. **Zoho Desk** — 4.5/5 (2214 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/169505/enterprise-service-desk/vs/zoho-desk)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
   - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/179501/enterprise-service-desk/vs/manageengine-service-desk-plus)
9. **OTRS** — 4.4/5 (96 reviews) — Fully-managed help desk solution for delivering fast, efficient service.
   - [View profile](https://www.capterra.com.sg/software/127284/otrs)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/127284/152682/otrs/vs/enterprise-service-desk)
10. **Zoho CRM** — 4.3/5 (6993 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
    - [View profile](https://www.capterra.com.sg/software/155928/zoho-crm)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/155928/enterprise-service-desk/vs/zoho-crm)
11. **TeamSupport** — 4.5/5 (849 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.com.sg/software/87908/teamsupport)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/87908/152682/teamsupport/vs/enterprise-service-desk)
12. **Salesforce Service Cloud** — 4.5/5 (827 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
    - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/136189/152682/salesforce/vs/enterprise-service-desk)
13. **Issuetrak** — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
    - [View profile](https://www.capterra.com.sg/software/16499/issuetrak)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/16499/152682/issuetrak/vs/enterprise-service-desk)
14. **ServiceNow Customer Service Management** — 4.4/5 (153 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
    - [View profile](https://www.capterra.com.sg/software/192052/servicenow-customer-service-management)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/192052/enterprise-service-desk/vs/servicenow-customer-service-management)
15. **Cherwell Service Management** — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
    - [View profile](https://www.capterra.com.sg/software/121158/cherwell-software)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/121158/152682/cherwell-software/vs/enterprise-service-desk)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk)
- [View Product Profile](https://www.capterra.com.sg/software/152682/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/152682/enterprise-service-desk> |
| de-AT | <https://www.capterra.at/alternatives/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/alternatives/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/152682/enterprise-service-desk> |

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