---
description: Get detailed information about Enterprise Service Desk and how it can help you meet your business needs. Learn more about Enterprise Service Desk price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk) > [Enterprise Service Desk Alternatives](https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk)

# Alternatives to Enterprise Service Desk

Canonical: https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk

> Explore the top alternatives to Enterprise Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshdesk** — 4.5/5 (3460 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/124981/152682/freshdesk/vs/enterprise-service-desk)
2. **Freshservice** — 4.5/5 (751 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/132997/152682/freshservice/vs/enterprise-service-desk)
3. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/138769/152682/jira-service-management/vs/enterprise-service-desk)
4. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
   - [View profile](https://www.capterra.com.sg/software/133392/service-desk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/133392/152682/service-desk/vs/enterprise-service-desk)
5. **Zendesk Suite** — 4.4/5 (4083 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/164283/enterprise-service-desk/vs/zendesk)
6. **Salesforce Service Cloud** — 4.5/5 (825 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
   - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/136189/152682/salesforce/vs/enterprise-service-desk)
7. **Issuetrak** — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
   - [View profile](https://www.capterra.com.sg/software/16499/issuetrak)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/16499/152682/issuetrak/vs/enterprise-service-desk)
8. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
   - [View profile](https://www.capterra.com.sg/software/87908/teamsupport)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/87908/152682/teamsupport/vs/enterprise-service-desk)
9. **HappyFox Help Desk** — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
   - [View profile](https://www.capterra.com.sg/software/83211/happyfox)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/83211/152682/happyfox/vs/enterprise-service-desk)
10. **Cherwell Service Management** — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
    - [View profile](https://www.capterra.com.sg/software/121158/cherwell-software)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/121158/152682/cherwell-software/vs/enterprise-service-desk)
11. **EcholoN** — 4.7/5 (35 reviews) — Made in Germany: our helpdesk software with ticket system and knowledge database (KNB), adaptable to your needs and expandable.
    - [View profile](https://www.capterra.com.sg/software/189744/echolon)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/189744/enterprise-service-desk/vs/echolon)
12. **Vivantio** — 4.3/5 (178 reviews) — Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
    - [View profile](https://www.capterra.com.sg/software/132880/vivantio)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/132880/152682/vivantio/vs/enterprise-service-desk)
13. **SysAid** — 4.5/5 (520 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
    - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/107225/152682/sysaid/vs/enterprise-service-desk)
14. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
    - [View profile](https://www.capterra.com.sg/software/101273/agiloft)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/101273/152682/agiloft/vs/enterprise-service-desk)
15. **Vision Helpdesk** — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
    - [View profile](https://www.capterra.com.sg/software/102230/vision-helpdesk)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/102230/152682/vision-helpdesk/vs/enterprise-service-desk)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk)
- [View Product Profile](https://www.capterra.com.sg/software/152682/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/152682/enterprise-service-desk> |
| de-AT | <https://www.capterra.at/alternatives/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/alternatives/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/152682/enterprise-service-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Enterprise Service Desk","description":"See our list of Enterprise Service Desk alternatives on Capterra Singapore. Filter them by price, features, and ratings to make the best decision for your business. We provide detailed information on software along with verified reviews.","url":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk","about":{"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#software"},"breadcrumb":{"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#webpage","mainEntity":{"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#software"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"Enterprise Service Desk","url":"https://www.capterra.com.sg/software/152682/enterprise-service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/152682/enterprise-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":4.0},"offers":{"price":"30","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Enterprise Service Desk","position":3,"item":"/software/152682/enterprise-service-desk","@type":"ListItem"},{"name":"Enterprise Service Desk Alternatives","position":4,"item":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Enterprise Service Desk Alternatives - Capterra Singapore 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Freshdesk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"ListItem"},{"name":"Freshservice","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.com.sg/software/132997/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@type":"ListItem"},{"name":"InvGate Service Management","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.com.sg/software/133392/service-desk","@type":"ListItem"},{"name":"Zendesk Suite","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.sg/software/164283/zendesk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.sg/software/136189/salesforce","@type":"ListItem"},{"name":"Issuetrak","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.com.sg/software/16499/issuetrak","@type":"ListItem"},{"name":"TeamSupport","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.com.sg/software/87908/teamsupport","@type":"ListItem"},{"name":"HappyFox Help Desk","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.com.sg/software/83211/happyfox","@type":"ListItem"},{"name":"Cherwell Service Management","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.com.sg/software/121158/cherwell-software","@type":"ListItem"},{"name":"EcholoN","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.capterra.com.sg/software/189744/echolon","@type":"ListItem"},{"name":"Vivantio","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.com.sg/software/132880/vivantio","@type":"ListItem"},{"name":"SysAid","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.com.sg/software/107225/sysaid","@type":"ListItem"},{"name":"Agiloft","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7419775a-ebe7-49a0-853a-ce2fb655702d.png","url":"https://www.capterra.com.sg/software/101273/agiloft","@type":"ListItem"},{"name":"Vision Helpdesk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.capterra.com.sg/software/102230/vision-helpdesk","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#itemlist","numberOfItems":15}
</script>