---
description: Get detailed information about Enterprise Service Desk and how it can help you meet your business needs. Learn more about Enterprise Service Desk price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk) > [Enterprise Service Desk Alternatives](https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk)

# Alternatives to Enterprise Service Desk

Canonical: https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk

> Explore the top alternatives to Enterprise Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **JIRA Service Management** — 4.5/5 (764 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/138769/152682/jira-service-management/vs/enterprise-service-desk)
2. **Freshdesk** — 4.5/5 (3410 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/124981/152682/freshdesk/vs/enterprise-service-desk)
3. **Freshservice** — 4.5/5 (687 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/132997/152682/freshservice/vs/enterprise-service-desk)
4. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
   - [View profile](https://www.capterra.com.sg/software/133392/service-desk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/133392/152682/service-desk/vs/enterprise-service-desk)
5. **HappyFox Help Desk** — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
   - [View profile](https://www.capterra.com.sg/software/83211/happyfox)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/83211/152682/happyfox/vs/enterprise-service-desk)
6. **Zendesk Suite** — 4.4/5 (4076 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/164283/enterprise-service-desk/vs/zendesk)
7. **Salesforce Service Cloud** — 4.5/5 (821 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
   - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/136189/152682/salesforce/vs/enterprise-service-desk)
8. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
   - [View profile](https://www.capterra.com.sg/software/16499/issuetrak)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/16499/152682/issuetrak/vs/enterprise-service-desk)
9. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
   - [View profile](https://www.capterra.com.sg/software/87908/teamsupport)
   - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/87908/152682/teamsupport/vs/enterprise-service-desk)
10. **Cherwell Service Management** — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
    - [View profile](https://www.capterra.com.sg/software/121158/cherwell-software)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/121158/152682/cherwell-software/vs/enterprise-service-desk)
11. **Vivantio** — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.
    - [View profile](https://www.capterra.com.sg/software/132880/vivantio)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/132880/152682/vivantio/vs/enterprise-service-desk)
12. **EcholoN** — 4.7/5 (35 reviews) — Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
    - [View profile](https://www.capterra.com.sg/software/189744/echolon)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/152682/189744/enterprise-service-desk/vs/echolon)
13. **SysAid** — 4.5/5 (512 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
    - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/107225/152682/sysaid/vs/enterprise-service-desk)
14. **Kaseya VSA** — 4.0/5 (206 reviews) — Kaseya VSA is a cloud-based RMM software that lets IT professionals monitor, manage, and secure endpoints from anywhere.
    - [View profile](https://www.capterra.com.sg/software/100303/kaseya-vsa)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/100303/152682/kaseya-vsa/vs/enterprise-service-desk)
15. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
    - [View profile](https://www.capterra.com.sg/software/101273/agiloft)
    - [Compare vs Enterprise Service Desk](https://www.capterra.com.sg/compare/101273/152682/agiloft/vs/enterprise-service-desk)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk)
- [View Product Profile](https://www.capterra.com.sg/software/152682/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/152682/enterprise-service-desk> |
| de-AT | <https://www.capterra.at/alternatives/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/alternatives/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/152682/enterprise-service-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Enterprise Service Desk","description":"See our list of Enterprise Service Desk alternatives on Capterra Singapore. Filter them by price, features, and ratings to make the best decision for your business. We provide detailed information on software along with verified reviews.","url":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk","about":{"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#software"},"breadcrumb":{"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#webpage","mainEntity":{"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#software"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG"},{"name":"Enterprise Service Desk","url":"https://www.capterra.com.sg/software/152682/enterprise-service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/152682/enterprise-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":4.0},"offers":{"price":"30","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Enterprise Service Desk","position":3,"item":"/software/152682/enterprise-service-desk","@type":"ListItem"},{"name":"Enterprise Service Desk Alternatives","position":4,"item":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Enterprise Service Desk Alternatives - Capterra Singapore 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"JIRA Service Management","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@type":"ListItem"},{"name":"Freshdesk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"ListItem"},{"name":"Freshservice","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.com.sg/software/132997/freshservice","@type":"ListItem"},{"name":"InvGate Service Management","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.com.sg/software/133392/service-desk","@type":"ListItem"},{"name":"HappyFox Help Desk","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.com.sg/software/83211/happyfox","@type":"ListItem"},{"name":"Zendesk Suite","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.sg/software/164283/zendesk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.sg/software/136189/salesforce","@type":"ListItem"},{"name":"Issuetrak","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.com.sg/software/16499/issuetrak","@type":"ListItem"},{"name":"TeamSupport","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.com.sg/software/87908/teamsupport","@type":"ListItem"},{"name":"Cherwell Service Management","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.com.sg/software/121158/cherwell-software","@type":"ListItem"},{"name":"Vivantio","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.com.sg/software/132880/vivantio","@type":"ListItem"},{"name":"EcholoN","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.capterra.com.sg/software/189744/echolon","@type":"ListItem"},{"name":"SysAid","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.com.sg/software/107225/sysaid","@type":"ListItem"},{"name":"Kaseya VSA","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bc82e8c-1253-4071-b558-d183c4fc5016.png","url":"https://www.capterra.com.sg/software/100303/kaseya-vsa","@type":"ListItem"},{"name":"Agiloft","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027242d2-0397-45d5-8706-9f7f63d8d0c7.jpeg","url":"https://www.capterra.com.sg/software/101273/agiloft","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk#itemlist","numberOfItems":15}
</script>