---
description: Get detailed information about Shelf and how it can help you meet your business needs. Learn more about Shelf price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Shelf Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Shelf](/software/146524/shelf) > [Shelf Alternatives](https://www.capterra.com.sg/alternatives/146524/shelf)

# Alternatives to Shelf

Canonical: https://www.capterra.com.sg/alternatives/146524/shelf

> Explore the top alternatives to Shelf. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1789 reviews) — Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/102188/146524/liveagent/vs/shelf)
2. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/146524/164283/shelf/vs/zendesk)
3. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/124981/146524/freshdesk/vs/shelf)
4. **Aircall** — 4.2/5 (466 reviews) — Cloud-based phone and call center tool for voice, SMS, and WhatsApp with AI conversation intelligence and 250+ CRM integrations.
   - [View profile](https://www.capterra.com.sg/software/144486/aircall)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/144486/146524/aircall/vs/shelf)
5. **Bitrix24** — 4.2/5 (1005 reviews) — Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide.
   - [View profile](https://www.capterra.com.sg/software/113540/bitrix24)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/113540/146524/bitrix24/vs/shelf)
6. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
   - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/21409/146524/genesys-cloud/vs/shelf)
7. **Zoho Desk** — 4.5/5 (2216 reviews) — With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/146524/169505/shelf/vs/zoho-desk)
8. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
   - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/136189/146524/salesforce/vs/shelf)
9. **Gladly** — 4.8/5 (140 reviews) — The only CX AI delivering cost savings AND customer devotion. Purpose-built to engage, not deflect. Learn more at gladly.ai
   - [View profile](https://www.capterra.com.sg/software/156723/gladly)
   - [Compare vs Shelf](https://www.capterra.com.sg/compare/146524/156723/shelf/vs/gladly)
10. **CallHub** — 4.4/5 (251 reviews) — All-in-one communication platform for calling, texting, and email outreach with AI insights, automation, and seamless CRM integrations.
    - [View profile](https://www.capterra.com.sg/software/149279/callhub)
    - [Compare vs Shelf](https://www.capterra.com.sg/compare/146524/149279/shelf/vs/callhub)
11. **Five9** — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
    - [View profile](https://www.capterra.com.sg/software/132405/five9)
    - [Compare vs Shelf](https://www.capterra.com.sg/compare/132405/146524/five9/vs/shelf)
12. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
    - [View profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
    - [Compare vs Shelf](https://www.capterra.com.sg/compare/134775/146524/incontact-call-center-software/vs/shelf)
13. **Dialshree** — 4.7/5 (74 reviews) — Cut contact center costs by 40% with AI omnichannel software built for Africa, India \& GCC. Auto dialer, WhatsApp, speech analytics.
    - [View profile](https://www.capterra.com.sg/software/144944/dialshree)
    - [Compare vs Shelf](https://www.capterra.com.sg/compare/144944/146524/dialshree/vs/shelf)
14. **JustCall** — 4.1/5 (225 reviews) — Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM.
    - [View profile](https://www.capterra.com.sg/software/157853/justcall)
    - [Compare vs Shelf](https://www.capterra.com.sg/compare/146524/157853/shelf/vs/justcall)
15. **Talkdesk** — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
    - [View profile](https://www.capterra.com.sg/software/132852/talkdesk)
    - [Compare vs Shelf](https://www.capterra.com.sg/compare/132852/146524/talkdesk/vs/shelf)

## Related Categories

- [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software)
- [Document Management Software](https://www.capterra.com.sg/directory/30063/document-management/software)
- [Content Management Systems](https://www.capterra.com.sg/directory/10007/content-management/software)
- [AI Agents for Customer Support](https://www.capterra.com.sg/directory/34696/ai-agents-for-customer-support/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/146524/shelf)
- [View Product Profile](https://www.capterra.com.sg/software/146524/shelf)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/146524/shelf> |
| de-AT | <https://www.capterra.at/alternatives/146524/shelf> |
| de-CH | <https://www.capterra.ch/alternatives/146524/shelf> |
| en | <https://www.capterra.com/p/146524/Shelf/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/146524/shelf> |
| en-AU | <https://www.capterra.com.au/alternatives/146524/shelf> |
| en-CA | <https://www.capterra.ca/alternatives/146524/shelf> |
| en-GB | <https://www.capterra.co.uk/alternatives/146524/shelf> |
| en-IE | <https://www.capterra.ie/alternatives/146524/shelf> |
| en-IL | <https://www.capterra.co.il/alternatives/146524/shelf> |
| en-IN | <https://www.capterra.in/alternatives/146524/shelf> |
| en-NZ | <https://www.capterra.co.nz/alternatives/146524/shelf> |
| en-SG | <https://www.capterra.com.sg/alternatives/146524/shelf> |
| en-ZA | <https://www.capterra.co.za/alternatives/146524/shelf> |
| es | <https://www.capterra.es/alternatives/146524/shelf> |
| es-AR | <https://www.capterra.com.ar/alternatives/146524/shelf> |
| es-CL | <https://www.capterra.cl/alternatives/146524/shelf> |
| es-CO | <https://www.capterra.co/alternatives/146524/shelf> |
| es-CR | <https://www.capterra.co.cr/alternatives/146524/shelf> |
| es-DO | <https://www.capterra.do/alternatives/146524/shelf> |
| es-EC | <https://www.capterra.ec/alternatives/146524/shelf> |
| es-MX | <https://www.capterra.mx/alternatives/146524/shelf> |
| es-PA | <https://www.capterra.com.pa/alternatives/146524/shelf> |
| es-PE | <https://www.capterra.pe/alternatives/146524/shelf> |
| fr | <https://www.capterra.fr/alternatives/146524/shelf> |
| fr-BE | <https://fr.capterra.be/alternatives/146524/shelf> |
| fr-CA | <https://fr.capterra.ca/alternatives/146524/shelf> |
| fr-LU | <https://www.capterra.lu/alternatives/146524/shelf> |
| it | <https://www.capterra.it/alternatives/146524/shelf> |
| nl | <https://www.capterra.nl/alternatives/146524/shelf> |
| nl-BE | <https://www.capterra.be/alternatives/146524/shelf> |
| pl | <https://www.capterra.pl/alternatives/146524/shelf> |
| pt | <https://www.capterra.com.br/alternatives/146524/shelf> |
| pt-PT | <https://www.capterra.pt/alternatives/146524/shelf> |

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