---
description: Get detailed information about SP IT Helpdesk and how it can help you meet your business needs. Learn more about SP IT Helpdesk price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SP IT Helpdesk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [SP IT Helpdesk](/software/144918/sp-intranet-365) > [SP IT Helpdesk Alternatives](https://www.capterra.com.sg/alternatives/144918/sp-intranet-365)

# Alternatives to SP IT Helpdesk

Canonical: https://www.capterra.com.sg/alternatives/144918/sp-intranet-365

> Explore the top alternatives to SP IT Helpdesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Bitrix24** — 4.2/5 (1005 reviews) — Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder.
   - [View profile](https://www.capterra.com.sg/software/113540/bitrix24)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/113540/144918/bitrix24/vs/sp-intranet-365)
2. **Freshdesk** — 4.5/5 (3486 reviews) — Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/124981/144918/freshdesk/vs/sp-intranet-365)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/102188/144918/liveagent/vs/sp-intranet-365)
4. **monday service** — 4.6/5 (111 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
   - [View profile](https://www.capterra.com.sg/software/1069948/monday-service)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/144918/1069948/sp-intranet-365/vs/monday-service)
5. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
   - [View profile](https://www.capterra.com.sg/software/1038612/tikting)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/144918/1038612/sp-intranet-365/vs/tikting)
6. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/144918/164283/sp-intranet-365/vs/zendesk)
7. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/144918/169505/sp-intranet-365/vs/zoho-desk)
8. **TeamSupport** — 4.5/5 (850 reviews) — Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts.
   - [View profile](https://www.capterra.com.sg/software/87908/teamsupport)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/87908/144918/teamsupport/vs/sp-intranet-365)
9. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
   - [View profile](https://www.capterra.com.sg/software/16499/issuetrak)
   - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/16499/144918/issuetrak/vs/sp-intranet-365)
10. **Hiver** — 4.7/5 (148 reviews) — Hiver is the agentic omnichannel customer service platform. 10,000+ teams trust Hiver to tackle complex support across channels.
    - [View profile](https://www.capterra.com.sg/software/142975/hiver)
    - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/142975/144918/hiver/vs/sp-intranet-365)
11. **Trengo** — 4.1/5 (26 reviews) — Customer delight always wins.
    - [View profile](https://www.capterra.com.sg/software/177967/trengo)
    - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/144918/177967/sp-intranet-365/vs/trengo)
12. **Vivantio** — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
    - [View profile](https://www.capterra.com.sg/software/132880/vivantio)
    - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/132880/144918/vivantio/vs/sp-intranet-365)
13. **ServiceTonic** — 4.6/5 (8 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
    - [View profile](https://www.capterra.com.sg/software/112516/servicetonic)
    - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/112516/144918/servicetonic/vs/sp-intranet-365)
14. **HelpSpace** — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
    - [View profile](https://www.capterra.com.sg/software/204466/helpspace)
    - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/144918/204466/sp-intranet-365/vs/helpspace)
15. **HESK** — 4.4/5 (8 reviews) — Simple, affordable help desk software for managing customer support and IT tickets, available self-hosted or in Hesk Cloud.
    - [View profile](https://www.capterra.com.sg/software/156452/hesk)
    - [Compare vs SP IT Helpdesk](https://www.capterra.com.sg/compare/144918/156452/sp-intranet-365/vs/hesk)

## Related Categories

- [Incident Management Software](https://www.capterra.com.sg/directory/31332/incident-management/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)
- [Intranet Software](https://www.capterra.com.sg/directory/31015/intranet/software)
- [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/144918/sp-intranet-365)
- [View Product Profile](https://www.capterra.com.sg/software/144918/sp-intranet-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/144918/SP-Intranet-365/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/144918/sp-intranet-365> |
| en-AU | <https://www.capterra.com.au/alternatives/144918/sp-intranet-365> |
| en-CA | <https://www.capterra.ca/alternatives/144918/sp-intranet-365> |
| en-GB | <https://www.capterra.co.uk/alternatives/144918/sp-intranet-365> |
| en-IE | <https://www.capterra.ie/alternatives/144918/sp-intranet-365> |
| en-IL | <https://www.capterra.co.il/alternatives/144918/sp-intranet-365> |
| en-IN | <https://www.capterra.in/alternatives/144918/sp-intranet-365> |
| en-NZ | <https://www.capterra.co.nz/alternatives/144918/sp-intranet-365> |
| en-SG | <https://www.capterra.com.sg/alternatives/144918/sp-intranet-365> |
| en-ZA | <https://www.capterra.co.za/alternatives/144918/sp-intranet-365> |
| fr | <https://www.capterra.fr/alternatives/144918/sp-intranet-365> |
| fr-BE | <https://fr.capterra.be/alternatives/144918/sp-intranet-365> |
| fr-CA | <https://fr.capterra.ca/alternatives/144918/sp-intranet-365> |
| fr-LU | <https://www.capterra.lu/alternatives/144918/sp-intranet-365> |
| pt | <https://www.capterra.com.br/alternatives/144918/sp-intranet-365> |
| pt-PT | <https://www.capterra.pt/alternatives/144918/sp-intranet-365> |

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