---
description: Get detailed information about Salesforce Service Cloud and how it can help you meet your business needs. Learn more about Salesforce Service Cloud price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) > [Salesforce Service Cloud Alternatives](https://www.capterra.com.sg/alternatives/136189/salesforce)

# Alternatives to Salesforce Service Cloud

Canonical: https://www.capterra.com.sg/alternatives/136189/salesforce

> Explore the top alternatives to Salesforce Service Cloud. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/136189/138769/salesforce/vs/jira-service-management)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/124981/136189/freshdesk/vs/salesforce)
3. **Zoho Desk** — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/136189/169505/salesforce/vs/zoho-desk)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/102188/136189/liveagent/vs/salesforce)
5. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
   - [View profile](https://www.capterra.com.sg/software/61368/salesforce)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/61368/136189/salesforce/vs/salesforce)
6. **Zendesk Suite** — 4.4/5 (4072 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/136189/164283/salesforce/vs/zendesk)
7. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.com.sg/software/62194/livechat)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/62194/136189/livechat/vs/salesforce)
8. **Dynamics 365** — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
   - [View profile](https://www.capterra.com.sg/software/157279/dynamics-365)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/136189/157279/salesforce/vs/dynamics-365)
9. **Tidio** — 4.7/5 (590 reviews) — Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support.
   - [View profile](https://www.capterra.com.sg/software/144040/tidio-chat)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/136189/144040/salesforce/vs/tidio-chat)
10. **Intercom** — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
    - [View profile](https://www.capterra.com.sg/software/134347/intercom)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/134347/136189/intercom/vs/salesforce)
11. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 \#1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.
    - [View profile](https://www.capterra.com.sg/software/113540/bitrix24)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/113540/136189/bitrix24/vs/salesforce)
12. **Odoo** — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
    - [View profile](https://www.capterra.com.sg/software/135618/odoo)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/135618/136189/odoo/vs/salesforce)
13. **Yonyx** — 4.7/5 (256 reviews) — Yonyx aids Helpdesk with interactive decision trees for efficient troubleshooting, self-service and ticket creation with transcripts.
    - [View profile](https://www.capterra.com.sg/software/130406/agi-self-service)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/130406/136189/agi-self-service/vs/salesforce)
14. **SAP Customer Experience** — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
    - [View profile](https://www.capterra.com.sg/software/77372/sap-crm)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/77372/136189/sap-crm/vs/salesforce)
15. **Front** — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
    - [View profile](https://www.capterra.com.sg/software/132901/front)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.com.sg/compare/132901/136189/front/vs/salesforce)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Work Order Software](https://www.capterra.com.sg/directory/30785/work-order/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/136189/salesforce)
- [View Product Profile](https://www.capterra.com.sg/software/136189/salesforce)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/136189/salesforce> |
| de-AT | <https://www.capterra.at/alternatives/136189/salesforce> |
| de-CH | <https://www.capterra.ch/alternatives/136189/salesforce> |
| en | <https://www.capterra.com/p/136189/Salesforce/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/136189/salesforce> |
| en-AU | <https://www.capterra.com.au/alternatives/136189/salesforce> |
| en-CA | <https://www.capterra.ca/alternatives/136189/salesforce> |
| en-GB | <https://www.capterra.co.uk/alternatives/136189/salesforce> |
| en-IE | <https://www.capterra.ie/alternatives/136189/salesforce> |
| en-IL | <https://www.capterra.co.il/alternatives/136189/salesforce> |
| en-IN | <https://www.capterra.in/alternatives/136189/salesforce> |
| en-NZ | <https://www.capterra.co.nz/alternatives/136189/salesforce> |
| en-SG | <https://www.capterra.com.sg/alternatives/136189/salesforce> |
| en-ZA | <https://www.capterra.co.za/alternatives/136189/salesforce> |
| es | <https://www.capterra.es/alternatives/136189/salesforce> |
| es-AR | <https://www.capterra.com.ar/alternatives/136189/salesforce> |
| es-CL | <https://www.capterra.cl/alternatives/136189/salesforce> |
| es-CO | <https://www.capterra.co/alternatives/136189/salesforce> |
| es-CR | <https://www.capterra.co.cr/alternatives/136189/salesforce> |
| es-DO | <https://www.capterra.do/alternatives/136189/salesforce> |
| es-EC | <https://www.capterra.ec/alternatives/136189/salesforce> |
| es-MX | <https://www.capterra.mx/alternatives/136189/salesforce> |
| es-PA | <https://www.capterra.com.pa/alternatives/136189/salesforce> |
| es-PE | <https://www.capterra.pe/alternatives/136189/salesforce> |
| fi | <https://www.capterra.fi/alternatives/136189/salesforce> |
| fr | <https://www.capterra.fr/alternatives/136189/salesforce> |
| fr-BE | <https://fr.capterra.be/alternatives/136189/salesforce> |
| fr-CA | <https://fr.capterra.ca/alternatives/136189/salesforce> |
| fr-LU | <https://www.capterra.lu/alternatives/136189/salesforce> |
| it | <https://www.capterra.it/alternatives/136189/salesforce> |
| ja | <https://www.capterra.jp/alternatives/136189/salesforce> |
| nb | <https://www.capterra.no/alternatives/136189/salesforce> |
| nl | <https://www.capterra.nl/alternatives/136189/salesforce> |
| nl-BE | <https://www.capterra.be/alternatives/136189/salesforce> |
| pl | <https://www.capterra.pl/alternatives/136189/salesforce> |
| pt | <https://www.capterra.com.br/alternatives/136189/salesforce> |
| pt-PT | <https://www.capterra.pt/alternatives/136189/salesforce> |
| sv | <https://www.capterra.se/alternatives/136189/salesforce> |
| tr | <https://www.capterra.web.tr/alternatives/136189/salesforce> |

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