---
description: Get detailed information about Freshservice and how it can help you meet your business needs. Learn more about Freshservice price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice) > [Freshservice Alternatives](https://www.capterra.com.sg/alternatives/132997/freshservice)

# Alternatives to Freshservice

Canonical: https://www.capterra.com.sg/alternatives/132997/freshservice

> Explore the top alternatives to Freshservice. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.
   - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/179501/freshservice/vs/manageengine-service-desk-plus)
2. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/124981/132997/freshdesk/vs/freshservice)
3. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk offers the industry leading customer service solution.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/164283/freshservice/vs/zendesk)
4. **Milvus** — 4.8/5 (298 reviews) — A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT
   - [View profile](https://www.capterra.com.sg/software/202528/milvus)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/202528/freshservice/vs/milvus)
5. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/102188/132997/liveagent/vs/freshservice)
6. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/138769/freshservice/vs/jira-service-management)
7. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/169505/freshservice/vs/zoho-desk)
8. **SysAid** — 4.5/5 (523 reviews) — The only ITSM platform where agentic AI resolves incidents and fulfills requests, not just chats.
   - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/107225/132997/sysaid/vs/freshservice)
9. **LiveChat** — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.com.sg/software/62194/livechat)
   - [Compare vs Freshservice](https://www.capterra.com.sg/compare/62194/132997/livechat/vs/freshservice)
10. **ServiceNow** — 4.5/5 (361 reviews) — Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM.
    - [View profile](https://www.capterra.com.sg/software/152871/servicenow)
    - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/152871/freshservice/vs/servicenow)
11. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
    - [View profile](https://www.capterra.com.sg/software/144040/tidio-chat)
    - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/144040/freshservice/vs/tidio-chat)
12. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — An AI-driven, ITIL-ready ITSM platform. Automate workflows, unify asset management, and scale enterprise support without complexity.
    - [View profile](https://www.capterra.com.sg/software/129478/solarwinds-service-desk)
    - [Compare vs Freshservice](https://www.capterra.com.sg/compare/129478/132997/solarwinds-service-desk/vs/freshservice)
13. **Remote Monitoring and Management** — 4.5/5 (461 reviews) — Manage assets, inventory, and ticketing in one full-stack platform, all while cut your IT workload with AI agents.
    - [View profile](https://www.capterra.com.sg/software/144309/atera)
    - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/144309/freshservice/vs/atera)
14. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk is an award winning fully integrated ITSM/Help Desk /Service Desk solution available for both Cloud and On-Premise.
    - [View profile](https://www.capterra.com.sg/software/144825/boss-solutions)
    - [Compare vs Freshservice](https://www.capterra.com.sg/compare/132997/144825/freshservice/vs/boss-solutions)
15. **TeamDynamix** — 4.4/5 (170 reviews) — No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks.
    - [View profile](https://www.capterra.com.sg/software/121317/teamdynamix)
    - [Compare vs Freshservice](https://www.capterra.com.sg/compare/121317/132997/teamdynamix/vs/freshservice)

## Related Categories

- [IT Asset Management Software](https://www.capterra.com.sg/directory/30077/it-asset-management/software)
- [IT Software](https://www.capterra.com.sg/directory/10001/it-management/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software)
- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/132997/freshservice)
- [View Product Profile](https://www.capterra.com.sg/software/132997/freshservice)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/132997/freshservice> |
| de-AT | <https://www.capterra.at/alternatives/132997/freshservice> |
| de-CH | <https://www.capterra.ch/alternatives/132997/freshservice> |
| en | <https://www.capterra.com/p/132997/Freshservice/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/132997/freshservice> |
| en-AU | <https://www.capterra.com.au/alternatives/132997/freshservice> |
| en-CA | <https://www.capterra.ca/alternatives/132997/freshservice> |
| en-GB | <https://www.capterra.co.uk/alternatives/132997/freshservice> |
| en-IE | <https://www.capterra.ie/alternatives/132997/freshservice> |
| en-IL | <https://www.capterra.co.il/alternatives/132997/freshservice> |
| en-IN | <https://www.capterra.in/alternatives/132997/freshservice> |
| en-NZ | <https://www.capterra.co.nz/alternatives/132997/freshservice> |
| en-SG | <https://www.capterra.com.sg/alternatives/132997/freshservice> |
| en-ZA | <https://www.capterra.co.za/alternatives/132997/freshservice> |
| es | <https://www.capterra.es/alternatives/132997/freshservice> |
| es-AR | <https://www.capterra.com.ar/alternatives/132997/freshservice> |
| es-CL | <https://www.capterra.cl/alternatives/132997/freshservice> |
| es-CO | <https://www.capterra.co/alternatives/132997/freshservice> |
| es-CR | <https://www.capterra.co.cr/alternatives/132997/freshservice> |
| es-DO | <https://www.capterra.do/alternatives/132997/freshservice> |
| es-EC | <https://www.capterra.ec/alternatives/132997/freshservice> |
| es-MX | <https://www.capterra.mx/alternatives/132997/freshservice> |
| es-PA | <https://www.capterra.com.pa/alternatives/132997/freshservice> |
| es-PE | <https://www.capterra.pe/alternatives/132997/freshservice> |
| fi | <https://www.capterra.fi/alternatives/132997/freshservice> |
| fr | <https://www.capterra.fr/alternatives/132997/freshservice> |
| fr-BE | <https://fr.capterra.be/alternatives/132997/freshservice> |
| fr-CA | <https://fr.capterra.ca/alternatives/132997/freshservice> |
| fr-LU | <https://www.capterra.lu/alternatives/132997/freshservice> |
| it | <https://www.capterra.it/alternatives/132997/freshservice> |
| ja | <https://www.capterra.jp/alternatives/132997/freshservice> |
| nb | <https://www.capterra.no/alternatives/132997/freshservice> |
| nl | <https://www.capterra.nl/alternatives/132997/freshservice> |
| nl-BE | <https://www.capterra.be/alternatives/132997/freshservice> |
| pl | <https://www.capterra.pl/alternatives/132997/freshservice> |
| pt | <https://www.capterra.com.br/alternatives/132997/freshservice> |
| pt-PT | <https://www.capterra.pt/alternatives/132997/freshservice> |
| sv | <https://www.capterra.se/alternatives/132997/freshservice> |
| tr | <https://www.capterra.web.tr/alternatives/132997/freshservice> |

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