---
description: Get detailed information about OTRS and how it can help you meet your business needs. Learn more about OTRS price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OTRS Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [OTRS](/software/127284/otrs) > [OTRS Alternatives](https://www.capterra.com.sg/alternatives/127284/otrs)

# Alternatives to OTRS

Canonical: https://www.capterra.com.sg/alternatives/127284/otrs

> Explore the top alternatives to OTRS. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/124981/127284/freshdesk/vs/otrs)
2. **Freshservice** — 4.6/5 (791 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/132997/otrs/vs/freshservice)
3. **Zendesk Suite** — 4.4/5 (4090 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/164283/otrs/vs/zendesk)
4. **Milvus** — 4.8/5 (298 reviews) — A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT
   - [View profile](https://www.capterra.com.sg/software/202528/milvus)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/202528/otrs/vs/milvus)
5. **LiveAgent** — 4.7/5 (1787 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/102188/127284/liveagent/vs/otrs)
6. **SysAid** — 4.5/5 (522 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/107225/127284/sysaid/vs/otrs)
7. **Zoho Desk** — 4.5/5 (2214 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/169505/otrs/vs/zoho-desk)
8. **LiveChat** — 4.6/5 (1727 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.com.sg/software/62194/livechat)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/62194/127284/livechat/vs/otrs)
9. **JIRA Service Management** — 4.5/5 (773 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/138769/otrs/vs/jira-service-management)
10. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
    - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
    - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/179501/otrs/vs/manageengine-service-desk-plus)
11. **ServiceNow** — 4.5/5 (356 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
    - [View profile](https://www.capterra.com.sg/software/152871/servicenow)
    - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/152871/otrs/vs/servicenow)
12. **Salesforce Service Cloud** — 4.5/5 (827 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
    - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
    - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/136189/otrs/vs/salesforce)
13. **Tidio** — 4.7/5 (590 reviews) — Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support.
    - [View profile](https://www.capterra.com.sg/software/144040/tidio-chat)
    - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/144040/otrs/vs/tidio-chat)
14. **ServiceTonic** — 4.6/5 (8 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
    - [View profile](https://www.capterra.com.sg/software/112516/servicetonic)
    - [Compare vs OTRS](https://www.capterra.com.sg/compare/112516/127284/servicetonic/vs/otrs)
15. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — An enterprise service desk with intentional, right-sized AI to cut resolution time. Easy to use, fully integrated, and sets up in days.
    - [View profile](https://www.capterra.com.sg/software/129478/solarwinds-service-desk)
    - [Compare vs OTRS](https://www.capterra.com.sg/compare/127284/129478/otrs/vs/solarwinds-service-desk)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/127284/otrs)
- [View Product Profile](https://www.capterra.com.sg/software/127284/otrs)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/127284/otrs> |
| de-AT | <https://www.capterra.at/alternatives/127284/otrs> |
| de-CH | <https://www.capterra.ch/alternatives/127284/otrs> |
| en | <https://www.capterra.com/p/127284/OTRS/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/127284/otrs> |
| en-AU | <https://www.capterra.com.au/alternatives/127284/otrs> |
| en-CA | <https://www.capterra.ca/alternatives/127284/otrs> |
| en-GB | <https://www.capterra.co.uk/alternatives/127284/otrs> |
| en-IE | <https://www.capterra.ie/alternatives/127284/otrs> |
| en-IL | <https://www.capterra.co.il/alternatives/127284/otrs> |
| en-IN | <https://www.capterra.in/alternatives/127284/otrs> |
| en-NZ | <https://www.capterra.co.nz/alternatives/127284/otrs> |
| en-SG | <https://www.capterra.com.sg/alternatives/127284/otrs> |
| en-ZA | <https://www.capterra.co.za/alternatives/127284/otrs> |
| es | <https://www.capterra.es/alternatives/127284/otrs> |
| es-AR | <https://www.capterra.com.ar/alternatives/127284/otrs> |
| es-CL | <https://www.capterra.cl/alternatives/127284/otrs> |
| es-CO | <https://www.capterra.co/alternatives/127284/otrs> |
| es-CR | <https://www.capterra.co.cr/alternatives/127284/otrs> |
| es-DO | <https://www.capterra.do/alternatives/127284/otrs> |
| es-EC | <https://www.capterra.ec/alternatives/127284/otrs> |
| es-MX | <https://www.capterra.mx/alternatives/127284/otrs> |
| es-PA | <https://www.capterra.com.pa/alternatives/127284/otrs> |
| es-PE | <https://www.capterra.pe/alternatives/127284/otrs> |
| fr | <https://www.capterra.fr/alternatives/127284/otrs> |
| fr-BE | <https://fr.capterra.be/alternatives/127284/otrs> |
| fr-CA | <https://fr.capterra.ca/alternatives/127284/otrs> |
| fr-LU | <https://www.capterra.lu/alternatives/127284/otrs> |
| it | <https://www.capterra.it/alternatives/127284/otrs> |
| nl | <https://www.capterra.nl/alternatives/127284/otrs> |
| nl-BE | <https://www.capterra.be/alternatives/127284/otrs> |
| pt | <https://www.capterra.com.br/alternatives/127284/otrs> |
| pt-PT | <https://www.capterra.pt/alternatives/127284/otrs> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"OTRS","description":"See our list of OTRS alternatives on Capterra Singapore. Filter them by price, features, and ratings to make the best decision for your business. We provide detailed information on software along with verified reviews.","url":"https://www.capterra.com.sg/alternatives/127284/otrs","about":{"@id":"https://www.capterra.com.sg/alternatives/127284/otrs#software"},"breadcrumb":{"@id":"https://www.capterra.com.sg/alternatives/127284/otrs#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/alternatives/127284/otrs#webpage","mainEntity":{"@id":"https://www.capterra.com.sg/alternatives/127284/otrs#software"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.capterra.com.sg/#website"}},{"name":"OTRS","url":"https://www.capterra.com.sg/software/127284/otrs","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/127284/otrs#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":96,"ratingValue":4.4}},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.sg/alternatives/127284/otrs#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"OTRS","position":3,"item":"/software/127284/otrs","@type":"ListItem"},{"name":"OTRS Alternatives","position":4,"item":"https://www.capterra.com.sg/alternatives/127284/otrs","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"OTRS Alternatives - Capterra Singapore 2026","@context":"https://schema.org","@type":"ItemList","@id":"https://www.capterra.com.sg/alternatives/127284/otrs#itemlist","itemListElement":[{"name":"Freshdesk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"ListItem"},{"name":"Freshservice","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.com.sg/software/132997/freshservice","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.sg/software/164283/zendesk","@type":"ListItem"},{"name":"Milvus","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.com.sg/software/202528/milvus","@type":"ListItem"},{"name":"LiveAgent","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"ListItem"},{"name":"SysAid","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.com.sg/software/107225/sysaid","@type":"ListItem"},{"name":"Zoho Desk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.com.sg/software/169505/zoho-desk","@type":"ListItem"},{"name":"LiveChat","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.com.sg/software/62194/livechat","@type":"ListItem"},{"name":"JIRA Service Management","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"ServiceNow","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.capterra.com.sg/software/152871/servicenow","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.sg/software/136189/salesforce","@type":"ListItem"},{"name":"Tidio","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.com.sg/software/144040/tidio-chat","@type":"ListItem"},{"name":"ServiceTonic","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e7a4725-eda6-4e41-a27e-368c11425e63.png","url":"https://www.capterra.com.sg/software/112516/servicetonic","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.com.sg/software/129478/solarwinds-service-desk","@type":"ListItem"}],"numberOfItems":15}
</script>