---
description: Get detailed information about MSM and how it can help you meet your business needs. Learn more about MSM price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MSM Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [MSM](/software/127282/msm) > [MSM Alternatives](https://www.capterra.com.sg/alternatives/127282/msm)

# Alternatives to MSM

Canonical: https://www.capterra.com.sg/alternatives/127282/msm

> Explore the top alternatives to MSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Atera** — 4.5/5 (446 reviews) — Introducing Robin: It cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.
   - [View profile](https://www.capterra.com.sg/software/144309/atera)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/144309/msm/vs/atera)
2. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/138769/msm/vs/jira-service-management)
3. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/124981/127282/freshdesk/vs/msm)
4. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/169505/msm/vs/zoho-desk)
5. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/132997/msm/vs/freshservice)
6. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/102188/127282/liveagent/vs/msm)
7. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/164283/msm/vs/zendesk)
8. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.com.sg/software/202528/milvus)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/202528/msm/vs/milvus)
9. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
   - [View profile](https://www.capterra.com.sg/software/177094/supremo-remote-desktop)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/177094/msm/vs/supremo-remote-desktop)
10. **ServiceNow** — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
    - [View profile](https://www.capterra.com.sg/software/152871/servicenow)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/152871/msm/vs/servicenow)
11. **BeyondTrust Remote Support** — 4.6/5 (2009 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
    - [View profile](https://www.capterra.com.sg/software/86962/bomgar)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/86962/127282/bomgar/vs/msm)
12. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
    - [View profile](https://www.capterra.com.sg/software/173025/help-desk-software)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/173025/msm/vs/help-desk-software)
13. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
    - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/107225/127282/sysaid/vs/msm)
14. **TeamDynamix** — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
    - [View profile](https://www.capterra.com.sg/software/121317/teamdynamix)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/121317/127282/teamdynamix/vs/msm)
15. **Raiseaticket** — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
    - [View profile](https://www.capterra.com.sg/software/182383/raiseaticket)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/182383/msm/vs/raiseaticket)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/127282/msm)
- [View Product Profile](https://www.capterra.com.sg/software/127282/msm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/127282/msm> |
| de-AT | <https://www.capterra.at/alternatives/127282/msm> |
| de-CH | <https://www.capterra.ch/alternatives/127282/msm> |
| en | <https://www.capterra.com/p/127282/MSM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/127282/msm> |
| en-AU | <https://www.capterra.com.au/alternatives/127282/msm> |
| en-CA | <https://www.capterra.ca/alternatives/127282/msm> |
| en-GB | <https://www.capterra.co.uk/alternatives/127282/msm> |
| en-IE | <https://www.capterra.ie/alternatives/127282/msm> |
| en-IL | <https://www.capterra.co.il/alternatives/127282/msm> |
| en-IN | <https://www.capterra.in/alternatives/127282/msm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/127282/msm> |
| en-SG | <https://www.capterra.com.sg/alternatives/127282/msm> |
| en-ZA | <https://www.capterra.co.za/alternatives/127282/msm> |

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