---
description: Get detailed information about MSM and how it can help you meet your business needs. Learn more about MSM price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MSM Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [MSM](/software/127282/msm) > [MSM Alternatives](https://www.capterra.com.sg/alternatives/127282/msm)

# Alternatives to MSM

Canonical: https://www.capterra.com.sg/alternatives/127282/msm

> Explore the top alternatives to MSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/138769/msm/vs/jira-service-management)
2. **NinjaOne** — 4.7/5 (288 reviews) — Reduce ticket resolution times, streamline helpdesk efficiency, and resolve issues faster with NinjaOne Ticketing.
   - [View profile](https://www.capterra.com.sg/software/165889/ninjaone)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/165889/msm/vs/ninjaone)
3. **Zoho Desk** — 4.5/5 (2212 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/169505/msm/vs/zoho-desk)
4. **Freshservice** — 4.5/5 (714 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/132997/msm/vs/freshservice)
5. **Atera** — 4.5/5 (448 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
   - [View profile](https://www.capterra.com.sg/software/144309/atera)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/144309/msm/vs/atera)
6. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/124981/127282/freshdesk/vs/msm)
7. **Zendesk Suite** — 4.4/5 (4079 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/164283/msm/vs/zendesk)
8. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.com.sg/software/202528/milvus)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/202528/msm/vs/milvus)
9. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
   - [View profile](https://www.capterra.com.sg/software/177094/supremo-remote-desktop)
   - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/177094/msm/vs/supremo-remote-desktop)
10. **ServiceNow** — 4.5/5 (348 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
    - [View profile](https://www.capterra.com.sg/software/152871/servicenow)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/152871/msm/vs/servicenow)
11. **LiveAgent** — 4.7/5 (1781 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
    - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/102188/127282/liveagent/vs/msm)
12. **BeyondTrust Remote Support** — 4.6/5 (2010 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
    - [View profile](https://www.capterra.com.sg/software/86962/bomgar)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/86962/127282/bomgar/vs/msm)
13. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
    - [View profile](https://www.capterra.com.sg/software/173025/help-desk-software)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/173025/msm/vs/help-desk-software)
14. **SysAid** — 4.5/5 (519 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
    - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/107225/127282/sysaid/vs/msm)
15. **Raiseaticket** — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
    - [View profile](https://www.capterra.com.sg/software/182383/raiseaticket)
    - [Compare vs MSM](https://www.capterra.com.sg/compare/127282/182383/msm/vs/raiseaticket)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/127282/msm)
- [View Product Profile](https://www.capterra.com.sg/software/127282/msm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/127282/msm> |
| de-AT | <https://www.capterra.at/alternatives/127282/msm> |
| de-CH | <https://www.capterra.ch/alternatives/127282/msm> |
| en | <https://www.capterra.com/p/127282/MSM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/127282/msm> |
| en-AU | <https://www.capterra.com.au/alternatives/127282/msm> |
| en-CA | <https://www.capterra.ca/alternatives/127282/msm> |
| en-GB | <https://www.capterra.co.uk/alternatives/127282/msm> |
| en-IE | <https://www.capterra.ie/alternatives/127282/msm> |
| en-IL | <https://www.capterra.co.il/alternatives/127282/msm> |
| en-IN | <https://www.capterra.in/alternatives/127282/msm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/127282/msm> |
| en-SG | <https://www.capterra.com.sg/alternatives/127282/msm> |
| en-ZA | <https://www.capterra.co.za/alternatives/127282/msm> |

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