---
description: Get detailed information about Call Center as a Service and how it can help you meet your business needs. Learn more about Call Center as a Service price, benefits, and disadvantages for businesses in Singapore.
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title: Call Center as a Service Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Call Center as a Service](/software/1076228/Call-Center-as-a-Service) > [Call Center as a Service Alternatives](https://www.capterra.com.sg/alternatives/1076228/Call-Center-as-a-Service)

# Alternatives to Call Center as a Service

Canonical: https://www.capterra.com.sg/alternatives/1076228/Call-Center-as-a-Service

> Explore the top alternatives to Call Center as a Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Ringover** — 4.7/5 (890 reviews) — 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline \& mobile numbers and more...
   - [View profile](https://www.capterra.com.sg/software/169627/ringover)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/169627/1076228/ringover/vs/Call-Center-as-a-Service)
2. **Amazon Connect** — 4.5/5 (96 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
   - [View profile](https://www.capterra.com.sg/software/1017140/amazon-connect)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/1017140/1076228/amazon-connect/vs/Call-Center-as-a-Service)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/102188/1076228/liveagent/vs/Call-Center-as-a-Service)
4. **HoduCC** — 4.6/5 (99 reviews) — HoduCC Contact Center Software offers a comprehensive range of powerful addon module designed to enhance your contact center operation.
   - [View profile](https://www.capterra.com.sg/software/156136/hoducc)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/156136/1076228/hoducc/vs/Call-Center-as-a-Service)
5. **CallHippo** — 4.4/5 (693 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
   - [View profile](https://www.capterra.com.sg/software/159578/callhippo)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/159578/1076228/callhippo/vs/Call-Center-as-a-Service)
6. **XCALLY** — 4.8/5 (130 reviews) — XCALLY is an innovative omnichannel communication solution designed to manage Customers’ relationship in a simple way.
   - [View profile](https://www.capterra.com.sg/software/136894/xcally)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/136894/1076228/xcally/vs/Call-Center-as-a-Service)
7. **uContact** — 4.5/5 (81 reviews) — Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more\!\!
   - [View profile](https://www.capterra.com.sg/software/115213/ucontact)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/115213/1076228/ucontact/vs/Call-Center-as-a-Service)
8. **Convoso** — 4.5/5 (395 reviews) — With 20 years exp., placing 1Bn+ monthly calls, Convoso delivers the highest contact \& connect rate. 20% off annual plans\!
   - [View profile](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/76768/1076228/cloud-predictive-dialer/vs/Call-Center-as-a-Service)
9. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
   - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/134775/1076228/incontact-call-center-software/vs/Call-Center-as-a-Service)
10. **Gladly** — 4.8/5 (140 reviews) — Gladly is a modern contact center platform with built-in AI, voice, \& omnichannel tools that empower agents and scale personal support.
    - [View profile](https://www.capterra.com.sg/software/156723/gladly)
    - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/156723/1076228/gladly/vs/Call-Center-as-a-Service)
11. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
    - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
    - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/21409/1076228/genesys-cloud/vs/Call-Center-as-a-Service)
12. **Liberty Converse** — 4.8/5 (23 reviews) — Liberty Converse CX, the next-generation AI-powered contact centre solution that redefines how businesses engage with their customers.
    - [View profile](https://www.capterra.com.sg/software/197657/liberty-converse)
    - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/197657/1076228/liberty-converse/vs/Call-Center-as-a-Service)
13. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
    - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
    - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/164283/1076228/zendesk/vs/Call-Center-as-a-Service)
14. **8x8 Contact Center** — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
    - [View profile](https://www.capterra.com.sg/software/161523/contactnow)
    - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/161523/1076228/contactnow/vs/Call-Center-as-a-Service)
15. **Five9** — 4.2/5 (487 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
    - [View profile](https://www.capterra.com.sg/software/132405/five9)
    - [Compare vs Call Center as a Service](https://www.capterra.com.sg/compare/132405/1076228/five9/vs/Call-Center-as-a-Service)

## Related Categories

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/1076228/Call-Center-as-a-Service)
- [View Product Profile](https://www.capterra.com.sg/software/1076228/Call-Center-as-a-Service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10029641/Call-Center-as-a-Service/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1076228/Call-Center-as-a-Service> |
| en-AU | <https://www.capterra.com.au/alternatives/1076228/Call-Center-as-a-Service> |
| en-CA | <https://www.capterra.ca/alternatives/1076228/Call-Center-as-a-Service> |
| en-GB | <https://www.capterra.co.uk/alternatives/1076228/Call-Center-as-a-Service> |
| en-IE | <https://www.capterra.ie/alternatives/1076228/Call-Center-as-a-Service> |
| en-IL | <https://www.capterra.co.il/alternatives/1076228/Call-Center-as-a-Service> |
| en-IN | <https://www.capterra.in/alternatives/1076228/Call-Center-as-a-Service> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1076228/Call-Center-as-a-Service> |
| en-SG | <https://www.capterra.com.sg/alternatives/1076228/Call-Center-as-a-Service> |
| en-ZA | <https://www.capterra.co.za/alternatives/1076228/Call-Center-as-a-Service> |

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