---
description: Get detailed information about Helpdesk 365 and how it can help you meet your business needs. Learn more about Helpdesk 365 price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helpdesk 365 Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Helpdesk 365](/software/1074296/Helpdesk-365) > [Helpdesk 365 Alternatives](https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365)

# Alternatives to Helpdesk 365

Canonical: https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365

> Explore the top alternatives to Helpdesk 365. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/138769/1074296/jira-service-management/vs/Helpdesk-365)
2. **HubSpot Service Hub** — 4.4/5 (190 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
   - [View profile](https://www.capterra.com.sg/software/182476/hubspot-service-hub)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/182476/1074296/hubspot-service-hub/vs/Helpdesk-365)
3. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
   - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/179501/1074296/manageengine-service-desk-plus/vs/Helpdesk-365)
4. **Zoho Desk** — 4.5/5 (2212 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/169505/1074296/zoho-desk/vs/Helpdesk-365)
5. **Freshservice** — 4.5/5 (714 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/132997/1074296/freshservice/vs/Helpdesk-365)
6. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/124981/1074296/freshdesk/vs/Helpdesk-365)
7. **LiveAgent** — 4.7/5 (1781 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/102188/1074296/liveagent/vs/Helpdesk-365)
8. **Zendesk Suite** — 4.4/5 (4079 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/164283/1074296/zendesk/vs/Helpdesk-365)
9. **SysAid** — 4.5/5 (519 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
   - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/107225/1074296/sysaid/vs/Helpdesk-365)
10. **OTRS** — 4.4/5 (96 reviews) — Fully-managed help desk solution for delivering fast, efficient service.
    - [View profile](https://www.capterra.com.sg/software/127284/otrs)
    - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/127284/1074296/otrs/vs/Helpdesk-365)
11. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.com.sg/software/87908/teamsupport)
    - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/87908/1074296/teamsupport/vs/Helpdesk-365)
12. **Zoho CRM** — 4.3/5 (6973 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
    - [View profile](https://www.capterra.com.sg/software/155928/zoho-crm)
    - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/155928/1074296/zoho-crm/vs/Helpdesk-365)
13. **Issuetrak** — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
    - [View profile](https://www.capterra.com.sg/software/16499/issuetrak)
    - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/16499/1074296/issuetrak/vs/Helpdesk-365)
14. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
    - [View profile](https://www.capterra.com.sg/software/143589/alvao-service-desk)
    - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/143589/1074296/alvao-service-desk/vs/Helpdesk-365)
15. **TOPdesk** — 4.4/5 (111 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
    - [View profile](https://www.capterra.com.sg/software/127562/topdesk)
    - [Compare vs Helpdesk 365](https://www.capterra.com.sg/compare/127562/1074296/topdesk/vs/Helpdesk-365)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)
- [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365)
- [View Product Profile](https://www.capterra.com.sg/software/1074296/Helpdesk-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10027717/Helpdesk-365/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1074296/Helpdesk-365> |
| en-AU | <https://www.capterra.com.au/alternatives/1074296/Helpdesk-365> |
| en-CA | <https://www.capterra.ca/alternatives/1074296/Helpdesk-365> |
| en-GB | <https://www.capterra.co.uk/alternatives/1074296/Helpdesk-365> |
| en-IE | <https://www.capterra.ie/alternatives/1074296/Helpdesk-365> |
| en-IL | <https://www.capterra.co.il/alternatives/1074296/Helpdesk-365> |
| en-IN | <https://www.capterra.in/alternatives/1074296/Helpdesk-365> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1074296/Helpdesk-365> |
| en-SG | <https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365> |
| en-ZA | <https://www.capterra.co.za/alternatives/1074296/Helpdesk-365> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Helpdesk 365","description":"See our list of Helpdesk 365 alternatives on Capterra Singapore. Filter them by price, features, and ratings to make the best decision for your business. We provide detailed information on software along with verified reviews.","url":"https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365","about":{"@id":"https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365#software"},"breadcrumb":{"@id":"https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365#breadcrumblist"},"@id":"https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365#software"},"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"publisher":{"@id":"https://www.capterra.com.sg/#organization"},"inLanguage":"en-SG"},{"name":"Helpdesk 365","url":"https://www.capterra.com.sg/software/1074296/Helpdesk-365","@id":"https://www.capterra.com.sg/software/1074296/Helpdesk-365#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"19.99","@type":"Offer"}},{"@id":"https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Helpdesk 365","position":3,"item":"/software/1074296/Helpdesk-365","@type":"ListItem"},{"name":"Helpdesk 365 Alternatives","position":4,"item":"https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Helpdesk 365 Alternatives - Capterra Singapore 2026","@context":"https://schema.org","@id":"https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365#itemlist","@type":"ItemList","itemListElement":[{"name":"JIRA Service Management","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.sg/software/138769/jira-service-management","@type":"ListItem"},{"name":"HubSpot Service Hub","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.com.sg/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Zoho Desk","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.com.sg/software/169505/zoho-desk","@type":"ListItem"},{"name":"Freshservice","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.com.sg/software/132997/freshservice","@type":"ListItem"},{"name":"Freshdesk","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.com.sg/software/124981/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"ListItem"},{"name":"Zendesk Suite","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.sg/software/164283/zendesk","@type":"ListItem"},{"name":"SysAid","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.com.sg/software/107225/sysaid","@type":"ListItem"},{"name":"OTRS","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.capterra.com.sg/software/127284/otrs","@type":"ListItem"},{"name":"TeamSupport","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.com.sg/software/87908/teamsupport","@type":"ListItem"},{"name":"Zoho CRM","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82a342f4-1d08-4265-877a-83f0d7b3858f.png","url":"https://www.capterra.com.sg/software/155928/zoho-crm","@type":"ListItem"},{"name":"Issuetrak","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.com.sg/software/16499/issuetrak","@type":"ListItem"},{"name":"ALVAO Service Desk","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e2f0196-d886-4218-8800-994a16014e70.png","url":"https://www.capterra.com.sg/software/143589/alvao-service-desk","@type":"ListItem"},{"name":"TOPdesk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.com.sg/software/127562/topdesk","@type":"ListItem"}],"numberOfItems":15}
</script>