---
description: Get detailed information about Virtual Contact Center (VCC) and how it can help you meet your business needs. Learn more about Virtual Contact Center (VCC) price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Virtual Contact Center (VCC) Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Virtual Contact Center (VCC)](/software/1036619/virtual-contact-center-vcc) > [Virtual Contact Center (VCC) Alternatives](https://www.capterra.com.sg/alternatives/1036619/virtual-contact-center-vcc)

# Alternatives to Virtual Contact Center (VCC)

Canonical: https://www.capterra.com.sg/alternatives/1036619/virtual-contact-center-vcc

> Explore the top alternatives to Virtual Contact Center (VCC). Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/169505/1036619/zoho-desk/vs/virtual-contact-center-vcc)
2. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/102188/1036619/liveagent/vs/virtual-contact-center-vcc)
3. **SanCCS** — 5.0/5 (6 reviews) — SanCCS is the best Contact Center Solution with Blended Dialer, Ticket Management, Quality Module and Omni-Channel Integration
   - [View profile](https://www.capterra.com.sg/software/1020456/sanccs)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/1020456/1036619/sanccs/vs/virtual-contact-center-vcc)
4. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/164283/1036619/zendesk/vs/virtual-contact-center-vcc)
5. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/134775/1036619/incontact-call-center-software/vs/virtual-contact-center-vcc)
6. **Voiso** — 4.7/5 (30 reviews) — A simply powerful AI-driven contact center software. Every interaction, a human connection.
   - [View profile](https://www.capterra.com.sg/software/203121/voiso)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/203121/1036619/voiso/vs/virtual-contact-center-vcc)
7. **Gladly** — 4.8/5 (139 reviews) — The only CX AI delivering cost savings AND customer devotion. Purpose-built to engage, not deflect. Learn more at gladly.ai
   - [View profile](https://www.capterra.com.sg/software/156723/gladly)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/156723/1036619/gladly/vs/virtual-contact-center-vcc)
8. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
   - [View profile](https://www.capterra.com.sg/software/145004/nextiva-call-center)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/145004/1036619/nextiva-call-center/vs/virtual-contact-center-vcc)
9. **inconnect** — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
   - [View profile](https://www.capterra.com.sg/software/164772/omnichannel)
   - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/164772/1036619/omnichannel/vs/virtual-contact-center-vcc)
10. **LeadDesk** — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise.
    - [View profile](https://www.capterra.com.sg/software/130134/leaddesk)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/130134/1036619/leaddesk/vs/virtual-contact-center-vcc)
11. **3C Plus** (0 reviews) — A complete tool for you to sell, serve, collect, and optimize your time and money.
    - [View profile](https://www.capterra.com.sg/software/219652/3c-plus)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/219652/1036619/3c-plus/vs/virtual-contact-center-vcc)
12. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
    - [View profile](https://www.capterra.com.sg/software/29589/callcenternow)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/29589/1036619/callcenternow/vs/virtual-contact-center-vcc)
13. **Convoso** — 4.5/5 (386 reviews) — Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology.
    - [View profile](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/76768/1036619/cloud-predictive-dialer/vs/virtual-contact-center-vcc)
14. **Dialpad** — 4.2/5 (562 reviews) — Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device.
    - [View profile](https://www.capterra.com.sg/software/190976/dialpad-sell)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/190976/1036619/dialpad-sell/vs/virtual-contact-center-vcc)
15. **Aircall** — 4.2/5 (458 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
    - [View profile](https://www.capterra.com.sg/software/144486/aircall)
    - [Compare vs Virtual Contact Center (VCC)](https://www.capterra.com.sg/compare/144486/1036619/aircall/vs/virtual-contact-center-vcc)

## Related Categories

- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)
- [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/1036619/virtual-contact-center-vcc)
- [View Product Profile](https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1036619/virtual-contact-center-vcc> |
| en-AU | <https://www.capterra.com.au/alternatives/1036619/virtual-contact-center-vcc> |
| en-CA | <https://www.capterra.ca/alternatives/1036619/virtual-contact-center-vcc> |
| en-GB | <https://www.capterra.co.uk/alternatives/1036619/virtual-contact-center-vcc> |
| en-IE | <https://www.capterra.ie/alternatives/1036619/virtual-contact-center-vcc> |
| en-IL | <https://www.capterra.co.il/alternatives/1036619/virtual-contact-center-vcc> |
| en-IN | <https://www.capterra.in/alternatives/1036619/virtual-contact-center-vcc> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1036619/virtual-contact-center-vcc> |
| en-SG | <https://www.capterra.com.sg/alternatives/1036619/virtual-contact-center-vcc> |
| en-ZA | <https://www.capterra.co.za/alternatives/1036619/virtual-contact-center-vcc> |

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