---
description: Get detailed information about mySQM Customer Service QA and how it can help you meet your business needs. Learn more about mySQM Customer Service QA price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: mySQM Customer Service QA Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [mySQM Customer Service QA](/software/1031360/mysqm-fcr-insights) > [mySQM Customer Service QA Alternatives](https://www.capterra.com.sg/alternatives/1031360/mysqm-fcr-insights)

# Alternatives to mySQM Customer Service QA

Canonical: https://www.capterra.com.sg/alternatives/1031360/mysqm-fcr-insights

> Explore the top alternatives to mySQM Customer Service QA. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1782 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/102188/1031360/liveagent/vs/mysqm-fcr-insights)
2. **CloudTalk** — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
   - [View profile](https://www.capterra.com.sg/software/182004/cloudtalk)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/182004/1031360/cloudtalk/vs/mysqm-fcr-insights)
3. **Nextiva** — 4.6/5 (916 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
   - [View profile](https://www.capterra.com.sg/software/175788/nextiva)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/175788/1031360/nextiva/vs/mysqm-fcr-insights)
4. **Genesys Cloud CX** — 4.3/5 (263 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/21409/1031360/genesys-cloud/vs/mysqm-fcr-insights)
5. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/134775/1031360/incontact-call-center-software/vs/mysqm-fcr-insights)
6. **XM for Customer Experience** — 4.6/5 (255 reviews) — Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.
   - [View profile](https://www.capterra.com.sg/software/152924/customer-frontlines)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/152924/1031360/customer-frontlines/vs/mysqm-fcr-insights)
7. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/164283/1031360/zendesk/vs/mysqm-fcr-insights)
8. **Sprinklr** — 4.3/5 (91 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
   - [View profile](https://www.capterra.com.sg/software/131274/sprinklr-platform)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/131274/1031360/sprinklr-platform/vs/mysqm-fcr-insights)
9. **Kustomer** — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
   - [View profile](https://www.capterra.com.sg/software/158128/kustomer)
   - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/158128/1031360/kustomer/vs/mysqm-fcr-insights)
10. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
    - [View profile](https://www.capterra.com.sg/software/145004/nextiva-call-center)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/145004/1031360/nextiva-call-center/vs/mysqm-fcr-insights)
11. **Playvox** — 4.8/5 (109 reviews) — Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve \& inspire agent performance in an automated way.
    - [View profile](https://www.capterra.com.sg/software/164542/playvox)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/164542/1031360/playvox/vs/mysqm-fcr-insights)
12. **EvaluAgent** — 4.7/5 (20 reviews) — Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform.
    - [View profile](https://www.capterra.com.sg/software/148526/evaluagent)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/148526/1031360/evaluagent/vs/mysqm-fcr-insights)
13. **Medallia Agent Connect** — 4.9/5 (18 reviews) — Medallia Agent Connect brings customer feedback, QA \& coaching together to drive agent engagement, performance \& customer satisfaction.
    - [View profile](https://www.capterra.com.sg/software/181460/stella-connect)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/181460/1031360/stella-connect/vs/mysqm-fcr-insights)
14. **Odigo** — 4.0/5 (3 reviews) — A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
    - [View profile](https://www.capterra.com.sg/software/196966/odigo)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/196966/1031360/odigo/vs/mysqm-fcr-insights)
15. **Gnatta** — 4.7/5 (3 reviews) — AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents.
    - [View profile](https://www.capterra.com.sg/software/144153/gnatta)
    - [Compare vs mySQM Customer Service QA](https://www.capterra.com.sg/compare/144153/1031360/gnatta/vs/mysqm-fcr-insights)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/1031360/mysqm-fcr-insights)
- [View Product Profile](https://www.capterra.com.sg/software/1031360/mysqm-fcr-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/253579/mySQM-FCR-Insights/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1031360/mysqm-fcr-insights> |
| en-AU | <https://www.capterra.com.au/alternatives/1031360/mysqm-fcr-insights> |
| en-CA | <https://www.capterra.ca/alternatives/1031360/mysqm-fcr-insights> |
| en-GB | <https://www.capterra.co.uk/alternatives/1031360/mysqm-fcr-insights> |
| en-IE | <https://www.capterra.ie/alternatives/1031360/mysqm-fcr-insights> |
| en-IL | <https://www.capterra.co.il/alternatives/1031360/mysqm-fcr-insights> |
| en-IN | <https://www.capterra.in/alternatives/1031360/mysqm-fcr-insights> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1031360/mysqm-fcr-insights> |
| en-SG | <https://www.capterra.com.sg/alternatives/1031360/mysqm-fcr-insights> |
| en-ZA | <https://www.capterra.co.za/alternatives/1031360/mysqm-fcr-insights> |
| fr | <https://www.capterra.fr/alternatives/1031360/mysqm-fcr-insights> |
| fr-BE | <https://fr.capterra.be/alternatives/1031360/mysqm-fcr-insights> |
| fr-CA | <https://fr.capterra.ca/alternatives/1031360/mysqm-fcr-insights> |
| fr-LU | <https://www.capterra.lu/alternatives/1031360/mysqm-fcr-insights> |

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