---
description: Get detailed information about eFACiLiTY Helpdesk and Knowledgebase and how it can help you meet your business needs. Learn more about eFACiLiTY Helpdesk and Knowledgebase price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eFACiLiTY Helpdesk and Knowledgebase Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/1025212/efacility-helpdesk-and-knowledgebase) > [eFACiLiTY Helpdesk and Knowledgebase Alternatives](https://www.capterra.com.sg/alternatives/1025212/efacility-helpdesk-and-knowledgebase)

# Alternatives to eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.capterra.com.sg/alternatives/1025212/efacility-helpdesk-and-knowledgebase

> Explore the top alternatives to eFACiLiTY Helpdesk and Knowledgebase. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.com.sg/software/169505/zoho-desk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/169505/1025212/zoho-desk/vs/efacility-helpdesk-and-knowledgebase)
2. **Freshservice** — 4.5/5 (716 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/132997/1025212/freshservice/vs/efacility-helpdesk-and-knowledgebase)
3. **Freshdesk** — 4.5/5 (3428 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.com.sg/software/124981/freshdesk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/124981/1025212/freshdesk/vs/efacility-helpdesk-and-knowledgebase)
4. **Zendesk Suite** — 4.4/5 (4079 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/164283/1025212/zendesk/vs/efacility-helpdesk-and-knowledgebase)
5. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.com.sg/software/202528/milvus)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/202528/1025212/milvus/vs/efacility-helpdesk-and-knowledgebase)
6. **LiveAgent** — 4.7/5 (1782 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/102188/1025212/liveagent/vs/efacility-helpdesk-and-knowledgebase)
7. **BeyondTrust Remote Support** — 4.6/5 (2010 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
   - [View profile](https://www.capterra.com.sg/software/86962/bomgar)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/86962/1025212/bomgar/vs/efacility-helpdesk-and-knowledgebase)
8. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
   - [View profile](https://www.capterra.com.sg/software/177094/supremo-remote-desktop)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/177094/1025212/supremo-remote-desktop/vs/efacility-helpdesk-and-knowledgebase)
9. **ServiceNow** — 4.5/5 (348 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
   - [View profile](https://www.capterra.com.sg/software/152871/servicenow)
   - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/152871/1025212/servicenow/vs/efacility-helpdesk-and-knowledgebase)
10. **Raiseaticket** — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
    - [View profile](https://www.capterra.com.sg/software/182383/raiseaticket)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/182383/1025212/raiseaticket/vs/efacility-helpdesk-and-knowledgebase)
11. **LiveChat** — 4.6/5 (1723 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
    - [View profile](https://www.capterra.com.sg/software/62194/livechat)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/62194/1025212/livechat/vs/efacility-helpdesk-and-knowledgebase)
12. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
    - [View profile](https://www.capterra.com.sg/software/173025/help-desk-software)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/173025/1025212/help-desk-software/vs/efacility-helpdesk-and-knowledgebase)
13. **SysAid** — 4.5/5 (519 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
    - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/107225/1025212/sysaid/vs/efacility-helpdesk-and-knowledgebase)
14. **Harmony** — 4.9/5 (32 reviews) — Enterprise Service Management That Runs Itself. Using AI agents that solve tickets and automate repetitive work.
    - [View profile](https://www.capterra.com.sg/software/1086559/Harmony)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/1025212/1086559/efacility-helpdesk-and-knowledgebase/vs/Harmony)
15. **ISL Light** — 4.7/5 (779 reviews) — Remote desktop \& support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud.
    - [View profile](https://www.capterra.com.sg/software/146892/isl-light)
    - [Compare vs eFACiLiTY Helpdesk and Knowledgebase](https://www.capterra.com.sg/compare/146892/1025212/isl-light/vs/efacility-helpdesk-and-knowledgebase)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/1025212/efacility-helpdesk-and-knowledgebase)
- [View Product Profile](https://www.capterra.com.sg/software/1025212/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246540/eFACiLiTY-Helpdesk-and-Knowledgebase/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-AU | <https://www.capterra.com.au/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-CA | <https://www.capterra.ca/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.capterra.co.uk/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.capterra.ie/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IL | <https://www.capterra.co.il/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IN | <https://www.capterra.in/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-SG | <https://www.capterra.com.sg/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |
| en-ZA | <https://www.capterra.co.za/alternatives/1025212/efacility-helpdesk-and-knowledgebase> |

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