---
description: Get detailed information about Amazon Connect and how it can help you meet your business needs. Learn more about Amazon Connect price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Amazon Connect Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) > [Amazon Connect Alternatives](https://www.capterra.com.sg/alternatives/1017140/amazon-connect)

# Alternatives to Amazon Connect

Canonical: https://www.capterra.com.sg/alternatives/1017140/amazon-connect

> Explore the top alternatives to Amazon Connect. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Ringover** — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.com.sg/software/169627/ringover)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/169627/1017140/ringover/vs/amazon-connect)
2. **Convoso** — 4.5/5 (386 reviews) — Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology.
   - [View profile](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/76768/1017140/cloud-predictive-dialer/vs/amazon-connect)
3. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
   - [View profile](https://www.capterra.com.sg/software/29589/callcenternow)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/29589/1017140/callcenternow/vs/amazon-connect)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.com.sg/software/102188/liveagent)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/102188/1017140/liveagent/vs/amazon-connect)
5. **Readymode** — 4.6/5 (136 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
   - [View profile](https://www.capterra.com.sg/software/136728/readymode)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/136728/1017140/readymode/vs/amazon-connect)
6. **CallHippo** — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
   - [View profile](https://www.capterra.com.sg/software/159578/callhippo)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/159578/1017140/callhippo/vs/amazon-connect)
7. **Nextiva** — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
   - [View profile](https://www.capterra.com.sg/software/175788/nextiva)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/175788/1017140/nextiva/vs/amazon-connect)
8. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
   - [View profile](https://www.capterra.com.sg/software/110588/calabrio-one-suite)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/110588/1017140/calabrio-one-suite/vs/amazon-connect)
9. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
   - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/164283/1017140/zendesk/vs/amazon-connect)
10. **Aircall** — 4.2/5 (458 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
    - [View profile](https://www.capterra.com.sg/software/144486/aircall)
    - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/144486/1017140/aircall/vs/amazon-connect)
11. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
    - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
    - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/21409/1017140/genesys-cloud/vs/amazon-connect)
12. **uContact** — 4.5/5 (81 reviews) — Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more\!\!
    - [View profile](https://www.capterra.com.sg/software/115213/ucontact)
    - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/115213/1017140/ucontact/vs/amazon-connect)
13. **XCALLY** — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
    - [View profile](https://www.capterra.com.sg/software/136894/xcally)
    - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/136894/1017140/xcally/vs/amazon-connect)
14. **HoduCC** — 4.6/5 (95 reviews) — HoduCC Contact Center Software offers a comprehensive range of powerful addon module designed to enhance your contact center operatios.
    - [View profile](https://www.capterra.com.sg/software/156136/hoducc)
    - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/156136/1017140/hoducc/vs/amazon-connect)
15. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
    - [View profile](https://www.capterra.com.sg/software/134775/incontact-call-center-software)
    - [Compare vs Amazon Connect](https://www.capterra.com.sg/compare/134775/1017140/incontact-call-center-software/vs/amazon-connect)

## Related Categories

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Chatbot Software](https://www.capterra.com.sg/directory/32448/chatbot/software)
- [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software)
- [Predictive Dialer Software](https://www.capterra.com.sg/directory/30597/predictive-dialer/software)
- [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/1017140/amazon-connect)
- [View Product Profile](https://www.capterra.com.sg/software/1017140/amazon-connect)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/1017140/amazon-connect> |
| de-AT | <https://www.capterra.at/alternatives/1017140/amazon-connect> |
| de-CH | <https://www.capterra.ch/alternatives/1017140/amazon-connect> |
| en | <https://www.capterra.com/p/234575/Amazon-Connect/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1017140/amazon-connect> |
| en-AU | <https://www.capterra.com.au/alternatives/1017140/amazon-connect> |
| en-CA | <https://www.capterra.ca/alternatives/1017140/amazon-connect> |
| en-GB | <https://www.capterra.co.uk/alternatives/1017140/amazon-connect> |
| en-IE | <https://www.capterra.ie/alternatives/1017140/amazon-connect> |
| en-IL | <https://www.capterra.co.il/alternatives/1017140/amazon-connect> |
| en-IN | <https://www.capterra.in/alternatives/1017140/amazon-connect> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1017140/amazon-connect> |
| en-SG | <https://www.capterra.com.sg/alternatives/1017140/amazon-connect> |
| en-ZA | <https://www.capterra.co.za/alternatives/1017140/amazon-connect> |
| fr | <https://www.capterra.fr/alternatives/1017140/amazon-connect> |
| fr-BE | <https://fr.capterra.be/alternatives/1017140/amazon-connect> |
| fr-CA | <https://fr.capterra.ca/alternatives/1017140/amazon-connect> |
| fr-LU | <https://www.capterra.lu/alternatives/1017140/amazon-connect> |
| pt | <https://www.capterra.com.br/alternatives/1017140/amazon-connect> |
| pt-PT | <https://www.capterra.pt/alternatives/1017140/amazon-connect> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Amazon Connect","description":"See our list of Amazon Connect alternatives on Capterra Singapore. Filter them by price, features, and ratings to make the best decision for your business. We provide detailed information on software along with verified reviews.","url":"https://www.capterra.com.sg/alternatives/1017140/amazon-connect","about":{"@id":"https://www.capterra.com.sg/alternatives/1017140/amazon-connect#software"},"breadcrumb":{"@id":"https://www.capterra.com.sg/alternatives/1017140/amazon-connect#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.sg/alternatives/1017140/amazon-connect#webpage","mainEntity":{"@id":"https://www.capterra.com.sg/alternatives/1017140/amazon-connect#software"},"isPartOf":{"@id":"https://www.capterra.com.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.capterra.com.sg/#organization"}},{"name":"Amazon Connect","url":"https://www.capterra.com.sg/software/1017140/amazon-connect","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/1017140/amazon-connect#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":92}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"Amazon Connect","position":3,"item":"/software/1017140/amazon-connect","@type":"ListItem"},{"name":"Amazon Connect Alternatives","position":4,"item":"https://www.capterra.com.sg/alternatives/1017140/amazon-connect","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/alternatives/1017140/amazon-connect#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Amazon Connect Alternatives - Capterra Singapore 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Ringover","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.capterra.com.sg/software/169627/ringover","@type":"ListItem"},{"name":"Convoso","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.capterra.com.sg/software/76768/cloud-predictive-dialer","@type":"ListItem"},{"name":"DialedIn CCaaS","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.capterra.com.sg/software/29589/callcenternow","@type":"ListItem"},{"name":"LiveAgent","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.com.sg/software/102188/liveagent","@type":"ListItem"},{"name":"Readymode","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.capterra.com.sg/software/136728/readymode","@type":"ListItem"},{"name":"CallHippo","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.com.sg/software/159578/callhippo","@type":"ListItem"},{"name":"Nextiva","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.com.sg/software/175788/nextiva","@type":"ListItem"},{"name":"Calabrio ONE","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.capterra.com.sg/software/110588/calabrio-one-suite","@type":"ListItem"},{"name":"Zendesk Suite","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.sg/software/164283/zendesk","@type":"ListItem"},{"name":"Aircall","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.com.sg/software/144486/aircall","@type":"ListItem"},{"name":"Genesys Cloud CX","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.com.sg/software/21409/genesys-cloud","@type":"ListItem"},{"name":"uContact","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/252e2583-d2bb-4551-be96-697aa5440496.png","url":"https://www.capterra.com.sg/software/115213/ucontact","@type":"ListItem"},{"name":"XCALLY","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45685011-d719-45eb-bdaa-b47fffd94fd0.png","url":"https://www.capterra.com.sg/software/136894/xcally","@type":"ListItem"},{"name":"HoduCC","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/298623cf-974a-499e-b75b-17009eca53f6.png","url":"https://www.capterra.com.sg/software/156136/hoducc","@type":"ListItem"},{"name":"CXone Mpower","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.com.sg/software/134775/incontact-call-center-software","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/alternatives/1017140/amazon-connect#itemlist","numberOfItems":15}
</script>