---
description: Get detailed information about Amazon Lex and how it can help you meet your business needs. Learn more about Amazon Lex price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Amazon Lex Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Amazon Lex](/software/1016994/amazon-lex) > [Amazon Lex Alternatives](https://www.capterra.com.sg/alternatives/1016994/amazon-lex)

# Alternatives to Amazon Lex

Canonical: https://www.capterra.com.sg/alternatives/1016994/amazon-lex

> Explore the top alternatives to Amazon Lex. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **SAS Viya** — 4.4/5 (12 reviews) — SAS Viya is a cloud-native AI and analytics platform that integrates data, builds models, and manages cloud infrastructure.
   - [View profile](https://www.capterra.com.sg/software/1043140/sas-viya)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/1016994/1043140/amazon-lex/vs/sas-viya)
2. **ChatBot** — 4.6/5 (66 reviews) — Cloud-based customer service platform with AI chat, live chat, help desk ticketing, workflow automation, and analytics in one place.
   - [View profile](https://www.capterra.com.sg/software/166420/chatbot)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/166420/1016994/chatbot/vs/amazon-lex)
3. **Machine Learning on AWS** — 4.7/5 (6 reviews) — Machine learning and artificial intelligence solutions from AWS that help companies analyze data and streamline business processes.
   - [View profile](https://www.capterra.com.sg/software/1029661/machine-learning-on-aws)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/1016994/1029661/amazon-lex/vs/machine-learning-on-aws)
4. **VIVI** — 4.0/5 (4 reviews) — VIVI is a conversational AI solution supporting voice and chat for human-like scalable interactions for support, sales , surveys etc.
   - [View profile](https://www.capterra.com.sg/software/1051181/vivi)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/1016994/1051181/amazon-lex/vs/vivi)
5. **Tidio** — 4.7/5 (590 reviews) — Use the simple drag-and-drop visual chatbot builder to create automation flows. Resolve up to 64% of the tickets with conversational AI
   - [View profile](https://www.capterra.com.sg/software/144040/tidio-chat)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/144040/1016994/tidio-chat/vs/amazon-lex)
6. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
   - [View profile](https://www.capterra.com.sg/software/21409/genesys-cloud)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/21409/1016994/genesys-cloud/vs/amazon-lex)
7. **Smith.ai** — 4.9/5 (49 reviews) — Smith.ai Live Chat combines live agents \& AI to provide 24/7 virtual receptionist service for chats — for all businesses.
   - [View profile](https://www.capterra.com.sg/software/181278/smith-ai-live-website-chat)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/181278/1016994/smith-ai-live-website-chat/vs/amazon-lex)
8. **Fin** — 4.6/5 (18 reviews) — Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, servic
   - [View profile](https://www.capterra.com.sg/software/1077853/Fin)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/1016994/1077853/amazon-lex/vs/Fin)
9. **Cognigy.AI** — 4.8/5 (23 reviews) — NiCE Cognigy delivers Agentic AI for enterprise contact centers to deliver instant, multilingual, hyper-personalized customer service.
   - [View profile](https://www.capterra.com.sg/software/176610/cognigy-ai)
   - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/176610/1016994/cognigy-ai/vs/amazon-lex)
10. **Ada** — 4.7/5 (15 reviews) — Cloud-based customer service platform that deploys AI agents to resolve inquiries across voice, chat, email, SMS, WhatsApp, and more.
    - [View profile](https://www.capterra.com.sg/software/164470/ada-support)
    - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/164470/1016994/ada-support/vs/amazon-lex)
11. **Forethought AI Agents** — 4.5/5 (11 reviews) — Forethought is the first AI-native platform for enterprise customer experience.
    - [View profile](https://www.capterra.com.sg/software/196175/Forethought)
    - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/196175/1016994/Forethought/vs/amazon-lex)
12. **Boost.AI** — 4.8/5 (23 reviews) — No-code platform for building customizable AI-powered chatbots that deliver 24/7 service and intelligently adapt to customer needs. No-
    - [View profile](https://www.capterra.com.sg/software/184561/boost-ai)
    - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/184561/1016994/boost-ai/vs/amazon-lex)
13. **Zendesk AI** — 4.6/5 (8 reviews) — Zendesk AI empowers you to improve productivity, connect authentically with customers, and create exceptional customer experiences.
    - [View profile](https://www.capterra.com.sg/software/1059657/zendesk-ai)
    - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/1016994/1059657/amazon-lex/vs/zendesk-ai)
14. **Rezolve AI** — 4.8/5 (9 reviews) — Rezolve.ai is Agentic AI for IT, HR, and FinOps teams that automates support operations, resolves requests autonomously.
    - [View profile](https://www.capterra.com.sg/software/211890/rezolve-ai)
    - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/211890/1016994/rezolve-ai/vs/amazon-lex)
15. **Cresta** — 5.0/5 (2 reviews) — Build chatbots that learn from top-agents with Cresta’s state-of-the-art NLU and Conversation Design Experts
    - [View profile](https://www.capterra.com.sg/software/202635/cresta)
    - [Compare vs Amazon Lex](https://www.capterra.com.sg/compare/202635/1016994/cresta/vs/amazon-lex)

## Related Categories

- [Chatbot Software](https://www.capterra.com.sg/directory/32448/chatbot/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.com.sg/directory/30938/artificial-intelligence/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/1016994/amazon-lex)
- [View Product Profile](https://www.capterra.com.sg/software/1016994/amazon-lex)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/234437/Amazon-Lex/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1016994/amazon-lex> |
| en-AU | <https://www.capterra.com.au/alternatives/1016994/amazon-lex> |
| en-CA | <https://www.capterra.ca/alternatives/1016994/amazon-lex> |
| en-GB | <https://www.capterra.co.uk/alternatives/1016994/amazon-lex> |
| en-IE | <https://www.capterra.ie/alternatives/1016994/amazon-lex> |
| en-IL | <https://www.capterra.co.il/alternatives/1016994/amazon-lex> |
| en-IN | <https://www.capterra.in/alternatives/1016994/amazon-lex> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1016994/amazon-lex> |
| en-SG | <https://www.capterra.com.sg/alternatives/1016994/amazon-lex> |
| en-ZA | <https://www.capterra.co.za/alternatives/1016994/amazon-lex> |

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