---
description: Get detailed information about SMART Service Desk and how it can help you meet your business needs. Learn more about SMART Service Desk price, benefits, and disadvantages for businesses in Singapore.
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title: SMART Service Desk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) > [SMART Service Desk Alternatives](https://www.capterra.com.sg/alternatives/100670/smart-service-desk-itsm)

# Alternatives to SMART Service Desk

Canonical: https://www.capterra.com.sg/alternatives/100670/smart-service-desk-itsm

> Explore the top alternatives to SMART Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.com.sg/software/138769/jira-service-management)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/138769/smart-service-desk-itsm/vs/jira-service-management)
2. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
   - [View profile](https://www.capterra.com.sg/software/179501/manageengine-service-desk-plus)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/179501/smart-service-desk-itsm/vs/manageengine-service-desk-plus)
3. **Freshservice** — 4.5/5 (715 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.com.sg/software/132997/freshservice)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/132997/smart-service-desk-itsm/vs/freshservice)
4. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
   - [View profile](https://www.capterra.com.sg/software/136189/salesforce)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/136189/smart-service-desk-itsm/vs/salesforce)
5. **SysAid** — 4.5/5 (519 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.com.sg/software/107225/sysaid)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/107225/smart-service-desk-itsm/vs/sysaid)
6. **Caspio** — 4.6/5 (249 reviews) — Caspio is a low-code application development platform to build custom, data-driven business applications without traditional coding.
   - [View profile](https://www.capterra.com.sg/software/137206/caspio)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/137206/smart-service-desk-itsm/vs/caspio)
7. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
   - [View profile](https://www.capterra.com.sg/software/101273/agiloft)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/101273/smart-service-desk-itsm/vs/agiloft)
8. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
   - [View profile](https://www.capterra.com.sg/software/133392/service-desk)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/133392/smart-service-desk-itsm/vs/service-desk)
9. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
   - [View profile](https://www.capterra.com.sg/software/144825/boss-solutions)
   - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/144825/smart-service-desk-itsm/vs/boss-solutions)
10. **HappyFox Help Desk** — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
    - [View profile](https://www.capterra.com.sg/software/83211/happyfox)
    - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/83211/100670/happyfox/vs/smart-service-desk-itsm)
11. **Deepser** — 4.6/5 (57 reviews) — Deepser is a Help Desk and Ticketing solution developed to manage support requests, daily activities and organisational processes.
    - [View profile](https://www.capterra.com.sg/software/178946/deepser)
    - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/178946/smart-service-desk-itsm/vs/deepser)
12. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
    - [View profile](https://www.capterra.com.sg/software/1038612/tikting)
    - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/1038612/smart-service-desk-itsm/vs/tikting)
13. **Zendesk Suite** — 4.4/5 (4079 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
    - [View profile](https://www.capterra.com.sg/software/164283/zendesk)
    - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/164283/smart-service-desk-itsm/vs/zendesk)
14. **IT Glue** — 4.6/5 (331 reviews) — IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds.
    - [View profile](https://www.capterra.com.sg/software/170401/itglue)
    - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/100670/170401/smart-service-desk-itsm/vs/itglue)
15. **Issuetrak** — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
    - [View profile](https://www.capterra.com.sg/software/16499/issuetrak)
    - [Compare vs SMART Service Desk](https://www.capterra.com.sg/compare/16499/100670/issuetrak/vs/smart-service-desk-itsm)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.com.sg/alternatives/100670/smart-service-desk-itsm)
- [View Product Profile](https://www.capterra.com.sg/software/100670/smart-service-desk-itsm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/100670/smart-service-desk-itsm> |
| de-AT | <https://www.capterra.at/alternatives/100670/smart-service-desk-itsm> |
| de-CH | <https://www.capterra.ch/alternatives/100670/smart-service-desk-itsm> |
| en | <https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/100670/smart-service-desk-itsm> |
| en-AU | <https://www.capterra.com.au/alternatives/100670/smart-service-desk-itsm> |
| en-CA | <https://www.capterra.ca/alternatives/100670/smart-service-desk-itsm> |
| en-GB | <https://www.capterra.co.uk/alternatives/100670/smart-service-desk-itsm> |
| en-IE | <https://www.capterra.ie/alternatives/100670/smart-service-desk-itsm> |
| en-IL | <https://www.capterra.co.il/alternatives/100670/smart-service-desk-itsm> |
| en-IN | <https://www.capterra.in/alternatives/100670/smart-service-desk-itsm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/100670/smart-service-desk-itsm> |
| en-SG | <https://www.capterra.com.sg/alternatives/100670/smart-service-desk-itsm> |
| en-ZA | <https://www.capterra.co.za/alternatives/100670/smart-service-desk-itsm> |
| es | <https://www.capterra.es/alternatives/100670/smart-service-desk-itsm> |
| es-AR | <https://www.capterra.com.ar/alternatives/100670/smart-service-desk-itsm> |
| es-CL | <https://www.capterra.cl/alternatives/100670/smart-service-desk-itsm> |
| es-CO | <https://www.capterra.co/alternatives/100670/smart-service-desk-itsm> |
| es-CR | <https://www.capterra.co.cr/alternatives/100670/smart-service-desk-itsm> |
| es-DO | <https://www.capterra.do/alternatives/100670/smart-service-desk-itsm> |
| es-EC | <https://www.capterra.ec/alternatives/100670/smart-service-desk-itsm> |
| es-MX | <https://www.capterra.mx/alternatives/100670/smart-service-desk-itsm> |
| es-PA | <https://www.capterra.com.pa/alternatives/100670/smart-service-desk-itsm> |
| es-PE | <https://www.capterra.pe/alternatives/100670/smart-service-desk-itsm> |
| fr | <https://www.capterra.fr/alternatives/100670/smart-service-desk-itsm> |
| fr-BE | <https://fr.capterra.be/alternatives/100670/smart-service-desk-itsm> |
| fr-CA | <https://fr.capterra.ca/alternatives/100670/smart-service-desk-itsm> |
| fr-LU | <https://www.capterra.lu/alternatives/100670/smart-service-desk-itsm> |
| it | <https://www.capterra.it/alternatives/100670/smart-service-desk-itsm> |
| nl | <https://www.capterra.nl/alternatives/100670/smart-service-desk-itsm> |
| nl-BE | <https://www.capterra.be/alternatives/100670/smart-service-desk-itsm> |
| pt | <https://www.capterra.com.br/alternatives/100670/smart-service-desk-itsm> |
| pt-PT | <https://www.capterra.pt/alternatives/100670/smart-service-desk-itsm> |

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